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Assistant Operation & Call Center Manager

High-Growth Global Company

Assistant Operation & Call Center Manager

High-Growth Global Company
Recruiter active 5 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
19 Jan 2022

Experience level

Manager

Job Function

Project, Operations Management

Min Education Level

Diploma

Job Description

  • The Assistant Operation Manager is part of a small start up delivery team for an exciting new business.
  • This role has specific responsibilties for the riders, ensuring that they are in the right place at the right time; that they deliver orders to customers in a timely and professional manner.
  • They review sales targets, delivery times, employee and customer data and help their teams to everyday get better at what they do.
  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time, delivery time etc.)
  • Prepare reports for different departments or upper management
  • Manage the call center to achieve quantitative and qualitative objectives
  • Plan and implement the overall strategy
  • Track and measure productivity and compare to benchmarks 
  • Identify bottlenecks and suggest solutions
  • Manage and train other call center staff
  • Build relationships with staff and customers
  • Create a welcoming and motivating environment for employees
  • Coach call center staff through challenging customer service issues
  • Evaluate staff effectiveness and performance annually or on an at-need basis.
  • Develop monthly, quarterly and annual call center goals and action plans.

Open To

Repatriate
Male/Female

Job Requirements

-Any graduated or Master Degree

-Over 7 years working experience in related field

-Good Management Skills

-Great Communiction & Interpersonal skill

-Must be travel to local

What We Can Offer

Benefits

-Ferry provide
-Annual bonus
-Yearly Increment
-Travel Allowance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
OR

Experience level

Manager

Job Function

Project, Operations Management

Min Education Level

Diploma

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