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1. Sales & Operations Support

• Daily Sales Target Check & Reporting: Monitor daily sales targets, analyze sales performance, and prepare accurate operational reports.
• Promotions & Discount Programs: Execute and oversee sales promotional campaigns, seasonal discounts, and special offers on the retail floor.
• Inventory & Display Control: Regularly inspect product displays and stock levels to ensure appropriate stock rotation, cleanliness, and availability.

2. Team Leadership & People Management

• Staff Management: Direct, motivate, and supervise Junior Sales Representatives and Senior Sales Staff in their daily tasks.
• Attendance & Discipline: Track staff attendance, punctuality, and enforce company workplace policies and discipline.
• Acting Supervisor: Assume supervisory responsibilities, decision-making, and administrative duties during the Sales Supervisor's absence.

3. Reporting & Market Intelligence

• Performance Reporting: Prepare and submit daily and weekly sales reports directly to the Sales Supervisor.
• Customer Feedback & Market Insights: Gather customer feedback and market trends to help management optimize sales strategies.

4. Customer Relationship & Revenue Growth

• Key Account & Customer Care: Build and maintain strong relationships with key customers, particularly retail repeat buyers and mid-level wholesale clients.
• Complaint Handling: Promptly address and resolve customer complaints or issues to ensure high customer satisfaction.
• Upselling & Cross-selling: Train staff and actively participate in upselling and cross-selling techniques to increase the average transaction value.

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience:

• 2–3 years of experience in retail/wholesale sales, with at least 1 year in a senior staff or team lead capacity.

Technical & Operational Skills:

• Proficient in Microsoft Office (Excel, Word) and Point of Sale (POS) / Inventory Management Systems.
• Strong understanding of stock control, merchandising standards, and sales reporting.

Leadership & Interpersonal Skills:

• Proven leadership abilities with strong team management and conflict resolution skills.
• Excellent communication, negotiation, and customer relationship building skills.
• Strong problem-solving mindset and ability to perform under pressure.

Sales Capabilities:

• Demonstrated ability to drive sales targets, master upselling/cross-selling techniques, and handle key accounts professionally.