Duties & Responsibilities
-    Quality Control for designate team
-    Customer service training for team member
-    Prepare the monthly report and incident report
-    Review quality of work performed by Customer Service through live monitoring and use of call recording system and applications
-    Identifies training needs and report to lead supervisor
-    Uses quality monitoring to compile and track performance at team and individual level
-    Provides actionable data to various internal support groups as needed
-    Creates and maintains standardized work flows and procedures
-    Provides recommendations for change and participates in analysis of work flows and procedures to improve accuracy/ efficiency according to the bank call centre rule  and regulations
-    Monitor the operation for the assigned shift and report to Vice President for any special concerns of service issues and compliance
-    Establish procedures and be responsible for managing information and customer call, coordinating technical support, and conducting staff orientation and training

Requirements
-    Any Graduate (or) other relevant academic backgrounds (MBA degree holder is preferable)
-    Age between 28 and 35 years old
-    More than (3) years experience in call centre at managerial role
-    Reporting and training
-    High level of accuracy and attention to detail
-    Good analytical skills, Strong organizational skills, leadership skill, problem solving skill, negotiation skill, communication skill
-    Computer literate and proficient in English (Written and Verbal)
-    Myanmar Nationality only