ROLE PURPOSE 

The Operations Division is responsible for developing and managing Yoma Bank’s operations to be able to create greater value for the Bank’s customers and internal customers, employees. The Division delivers values through innovation, specialization and continuous improvement on automation, standardization, workflow mapping, and process & document management. 

In this capacity, the Operations Division requires the services of a Business Process Analyst to align, design and document business processes and requirements with all stakeholders within the Bank to drive Operation Transformation. The Business Process Analyst will work alongside Product Owners, Product Managers, Process Designers, Workflow Engineers and UX Designers to translate business requirements into innovative solutions for best-in-class operations and customer value proposition. 

JOB RESPONSIBILITIES 

• Engage with internal and external customers for ongoing alignment in process improvement 
• Facilitate requirements workshops to engage the various stakeholders to elicit and validate business requirements 

• Create detailed user stories based on requirements gathered, clearly defining the user journey, touchpoints with IT systems, test scenarios 
• Develop functional test cases and provide support to end-users during User Acceptance Testing (UAT) 
• Collaborate with colleagues across business and IT to identify the system integration needs, and to understand the existing process and suggest improvement that enhance the operation process efficiency 
• Assist in the development of user manuals, project documentation, and training materials  
• Set ambitious and clear end-state process documentation and communicate the new process to key stakeholders 
• Develop monitoring, measuring mechanism and dashboards for performance/output/efficiency and institute continuous improvements 
• Perform other tasks assigned by the management for the success of the strategic initiatives 

• Bachelor's Degree in Computer Science, Business, Management, Finance and/or industry specific qualifications 
• Minimum 3 years of work experience in operational environment of any field (Banking/IT/Finance industry is a plus) 
• Strong communication skills with ability to communicate complex messages and tell a compelling story 
• Good working knowledge of product development practices, business analysis, agile software development/scrum 
• Knowledge of data visualization, analytics and experience with agile development and design thinking methodologies will be an added advantage 
• Familiar with project management and/or other tracking tools (JIRA/Confluence)
• Good verbal and written communication skills in both English and Myanmar