To coordinate Business solution team members and perform integration with corporate clients for the Payment Services integration merchants, Wallet and banking application.

• Provide technical, operational, product and service support to an assigned group of Ecommerce payment and large corporate clients for the Payment Services integration merchants, Wallet and banking application.
• Serve as the primary point-of-contact for key account relationships (e.g. high-volume, high-spend merchants, corporate clients).
• Provide required product (KBZPay partner app, portal) training to merchants and respective users at outlets.
• Ensure merchant needs and issues are being met and resolved in a high-quality and timely manner.
• Onboarded the new merchants, including MMQR merchants,  in the system and support of related processes of merchants.
• Provide merchant support for any operational projects or products releases/enhancements that may impact new or existing merchants.
• Provide the compatible payment integration solutions to the merchants.
• Involvement may include client communication, outbound call support or conversion support.
• Develop and maintain a comprehensive knowledge of all applicable payment gateway solutions, connectivity options and all other payment-related applications.
• Develop and maintain a comprehensive knowledge of all current and future payment processing products and services).
• Recognize new product or pricing trends within the industry and recommend new ideas or processes to management.
• Develop and maintain comprehensive knowledge of payment network rules and 
• operating regulations. Work with prospects and existing vendors, third party payment processors and payment partners to ensure compliance with payment network rules and operating regulations.

• Bachelor’s degree in Computer Science or a related field, or equivalent education and related experience
• Two years of experience in eCommerce integration and UAT testing of financial related app (eg. Wallet, mobile banking app)
• Excellent customer service skill and communication skill
• Display a high-level of ownership and superior work ethic
• Has knowledge on various computer hardware and software applications
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products