Call Center Operating Manager in Yangon

Sorry, Unable to Apply

55%

Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Upload CV

Update Profile

Call Center Operating Manager

Call Center Operating Manager

Myanmar Human Capital Solutions

Call Center Operating Manager

Myanmar Human Capital Solutions

Myanmar - Yangon

| Yangon

25 May 2020

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Monitored the performance of personnel, identified training needs and revamped working aids related to everyday duties.
Prepares call center performance reports by collecting, analysing, and summarizing data and trends.
Develop customer interaction/call handling procedures and policies
Ensures all customer questions and complaints are resolved in a timely manner.

Open To

Repatriate

Male/Female

Job Requirements

Bachelor’s Degree
2-3 years of Call Center Managerial experience
Must have previous knowledge of Call Center operations and functions, as well as business processes
Understanding of the metrics (KPIs). Able to be honest about metrics when someone asks and is willing to take the hit when the metrics are in the tank.
Excellent problem solving and analytical skills.

What We Can Offer

Benefits

Attractive Salary

Highlights