Community Engagement Associate in Yangon

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Community Engagement Associate

(Social Media )

Capital Diamond Star Group (CDSG)

Kyauktada | Yangon

1 Post

Apply Here

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Community Engagement Associate

Capital Diamond Star Group (CDSG), Kyauktada | Yangon

Apply Here

Community Engagement Associate

Capital Diamond Star Group (CDSG)

Apply Here

Community Engagement Associate

(Social Media )

Capital Diamond Star Group (CDSG)

Myanmar - Yangon

Kyauktada | Yangon

1 Post

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

Marketing, Media, Creative

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Monitor social media channels and community platforms i.e.Viber group for brand mentions, user conversations, sentiment and emerging trends
Track and analyze social listening data to identify user pain points, FAQs, and potential issues before they escalate
Compile daily/weekly/monthly sentiment reports and share key insights with the Brand & MarCom Manager to inform content and communication strategies
Keep a pulse on competitor activity and industry conversations to identify opportunities and threats
Act as the primary point of contact cum responder to user comments, messages, and inquiries across all social media platforms and Viber group, ensuring timely, accurate, and brand-aligned responses
Foster a positive, welcoming, and helpful online community environment that strengthens user loyalty and trust
Proactively engage with users through interactive content to drive conversations and increase community participation
Track and report on community engagement KPIs i.e. sentiment score, engagement rate, follower growth and online conversation trends
Collaborate with Branding & MarCom manager to create FAQ content and campaign responses
Provide real-time alerts to the Branding & MarCom Manager regarding potential PR crises or negative sentiment spikes
Work closely with Product, Marketing, Partnership and other relevant team members to ensure accurate and consistent communication across all touchpoints
Escalate complex product or transactional issues to relevant teams while ensuring the user is kept informed

Open To

Male/Female

Job Requirements

Bachelor's degree in marketing, Communications, Business Administration, or a related field
2–4+ years of experience in customer experience, social media management, digital engagement, or related fields.
Proven experience in team communications and managing external agencies
Strong background in handling customer escalations and service recovery processes.
Excellent communication skills in both Burmese and English
Strong problem-solving, decision-making, and conflict resolution abilities
Ability to work under pressure and manage multiple priorities effectively
High attention to detail with a strong focus on customer experience quality

What we can offer

Benefits

- Ferry Provide (near-pickup point)
- Phone allowance
- Sat, Sun & Public Holidays are Off
- Yearly increment base on performance

Highlights