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Key Purpose of the Job

• Responsible to create and modify student contracts in the NSE, the teaching platform, to ensure the smooth operation in the teaching platform.

Key Areas of Responsibility

Student Contract Management

• Create Student Codes in NSE, the teaching platform, ensure the Student Code is available and activated before the Courses start.
• Update information relating to Student Code in NSE for contract modification requests, such as revising starting date/end date, revising start level, inputting course extension, upgrading the course type and numbers of class limit, etc.
• Ensure accurate records of all students’ contracts and related documents are in HubSpot. Organizing and storing those documents in Teams.
• Check, monitor, manage the storage of the signed Student Contracts and other related contract documents as e-document process management.
• Keep track of pending contracts which are not yet registered in the NSE system, follow up on such cases, and report them to the designated departments.
• Initiate the contract cancellation process for students' contracts within the system with the approval of stakeholders and BU General Manager, execute the contract cancellations in the NSE system.
• Enact contract freezes in the NSE in accordance with the institute's regulations and the approval of Nation Head of Sales maintaining a comprehensive list of such contracts.
• Ensure all the contract modifications are in compliance with the institute’s rules and regulations.

Internal Communication Required

• Daily communication and collaboration with the sales and services teams.

Required Competencies

• Bachelor’s degree in any field.
• Be extremely organized and attentive to details.
• Have excellent verbal and written skills.
• Familiarity with Microsoft Office products.
• Experience of working with CRM system(s) is preferred.
• Willingness to learn and to work under pressure.