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Service Development Coordinator

(Customer Relation Officer)

KBZ Bank
Kamaryut | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active21 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active21 hours ago The recruiter at this company was last active reviewing applications.
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Service Development Coordinator
KBZ Bank, Kamaryut | Yangon
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Service Development Coordinator

KBZ Bank
Yangon
Apply Here

Service Development Coordinator

(Customer Relation Officer)

KBZ Bank
Recruiter active21 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active21 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • Assist in the Implementation branch-service assessment on customer service SOPs
  • Explore effective and efficient service facilitation methods for frontline branch staff
  • Analyse the in-person serving burdens and information gaps for frontline branch staff
  • Participate in the newly implemented initiatives designed to improve services at branches in line with business objectives
  • Analyse and evaluate all issues and customer complaints from every channel
  • Review and find out the best solution to meet the customer’s satisfaction
  • Follow up with the branches and related stakeholders if necessary, to do service recovery
  • Conduct the analytical reports and submit them to Service Development Manager
  • Summarising complaint data for management review
  • Maintain excellent relationships with the stakeholders
  • Conduct regular branch visits and find out the improvement areas at the branches
  • Prepare the service development survey every quarter and submit the report to the line Manager
  • Report directly to the Line Manager and Deputy Head of CSBU
  • Provide periodical reports
  • Other duties as assigned.

Open To

Male/Female

Job Requirements

  • Any University Degree, with experience in Project Management
  • Minimum 5 years’ experience in banking or financial industry,
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, initiative, result-oriented and willing to embrace challenges;
  • Customer-centric and innovative;
  • Proficiency in PC applications in MS Office

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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