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Customer Experience Manager

Uniteam Global Business Services
Dagon Myothit (North) | Yangon
Verified This job has been verified by the company as a real job vacancy.
01 Dec 2021
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Experience Manager

Uniteam Global Business Services
Yangon

Customer Experience Manager

Uniteam Global Business Services
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Dagon Myothit (North) | Yangon
01 Dec 2021
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

On behalf of our Client, a logistics provider. We are looking for a: Customer Experience Manager to be based at their offices in Yangon, Myanmar.

Main Duties and Responsibilities

  • Improves overall customer service experience by efficiently implementing processes
  • Takes ownership of the day-to-day CX operations management
  • Develops and implements service procedures, policies, and standards
  • Keeps accurate records and document customer service actions and discussions
  • Analyzes statistics and compiles accurate reports
  • Ensures team members and achievement towards KPIs and monitors their development progress
  • Carries out any ad hoc assignments given by management

Open To

Male/Female

Job Requirements

Job Requirements

  • University degree in any major subject plus MBA or related diploma
  • At least (6) years’ experience in related field
  • Having working experience of customer service software, databases and tools
  • Having awareness of industry’s latest technology trends and applications
  • Able to think strategically and to lead and customer service orientation
  • Advanced troubleshooting and multi-tasking skills
  • Willing to work on shifting schedules
  • Good communication, negotiation and leadership skills
  • Excellent command of the English Language
  • Be able to travel as business trips

All CVs will be handled with the utmost confidentiality.

What We Can Offer

Benefits

• An attractive remuneration package
• Opportunity for career advancement

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
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More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

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