Reported successfully

Handle inbound and outbound customer calls professionally and courteously
•    Respond to customer inquiries regarding products, services, policies and procedures
•    Resolve customer complaints and provide appropriate solutions within established service standards
•    Maintain accurate records of customer interactions in the system
•    Meet daily productivity, quality and performance targets
•    Follow call handling procedures and compliance requirements
•    Participate in training sessions and team meetings as required
For Digital Channel
•    Respond to customer inquiries through digital channels, including email, live chat, social media, messaging applications and web platforms
•    Provide accurate and timely information while maintaining professional written communication
•    Handle customer complaints and service request through digital platforms
•    Monitor and manage assigned customer cases until resolution

•    Ensure response time and quality standards are achieved
•    Support customer engagement and enhance customer satisfaction through digital channels

•    High School Passed, Bachelor’s Degree or equivalent qualification preferred
•    Previous customer service, call center, or digital customer support experience is preferred
•    Fresh graduates with strong communication skills may also apply
•    Good problem-solving and conflict-resolution abilities
•    Basic Computer proficiency
•    Strong typing skills and good communication abilities
•    Ability to work shifts, weekends, and public holidays as required.