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Customer Service/ Call Centre Representative

SHWE TAUNG GROUP
| Yangon
Verified This job has been verified by the company as a real job vacancy.
17 Dec 2020
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service/ Call Centre Representative
SHWE TAUNG GROUP, | Yangon

Customer Service/ Call Centre Representative

SHWE TAUNG GROUP
Yangon

Customer Service/ Call Centre Representative

SHWE TAUNG GROUP
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
17 Dec 2020
Verified
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Food and Beverage/Catering

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Open To

Male/Female

Job Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school diploma or graduates in any degree.
  • Able to react effectively and calmly in emergencies.
  • Ability to work in a fast paced environment
  • Ability to handle multiple tasks at the same time
  • Flexibility and initiative
  • Experience working with challenging customers, Able to maintain customer confidentiality
  • Strong problem solving skills, excellent communication skills
  • Understand the specific needs and requests of customers, the nature of their product and storage and handling needs
  • Must be able to relate to other people beyond giving and receiving instructions and get along with co-workers without exhibiting extremes behavioral.
  • Knowledge of Microsoft Office Suite, Accurate typing and data entry skills

What We Can Offer

Benefits

Overtime Payment

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Food and Beverage/Catering

Min Education Level

Bachelor Degree

Job Type

Full Time

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