Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
Sorry, unable to apply, please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Customer Service Officer

KBZ Bank

Customer Service Officer

KBZ Bank
Recruiter active 8 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
09 May 2023

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

Understanding of customer satisfaction with service centric minded.  Delivering with high level of customer service with online solution. The main duty of Centralized Operations Officer will be responsible for providing excellent Staff/Internal Customers queries in different channels at Helpdesk such as incoming calls/ outbound calls, email and helpdesk as per daily productivity target and guidelines.



  • Handle Staff/Internal Customers queries, requests and complaints via any channel (Email / Web based interactions in addition to Phone Calls)
  • Answer all calls according to standard operating procedures and call handling scripts.
  • Follow up and resolve Staff/Internal Customers complaints
  • Provide Staff/Internal Customers with accurate product and service information and proper call handling soft skills.
  • Up to date learning and research requiring information using available resources provided
  • Identify, highlight and escalate priority issues and VOCs to Superior.
  • Escalate or route calls to appropriate superior when necessary.
  • Document and tag all call category types information according to standard operating procedures in CRM.
  • Able to hit the daily productivity target basis on duty assigned per channel.
  • Effective knowledge and usage of systems used in resolving customer’s requests or complaints.
  • Work with positive mind set, respect and teamwork.
  • Flexible to work on-shift assignment if required.

Open To


Job Requirements

  • Any Degree holder
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of banking product.
  • Good data entry and typing skills
  • Some experience in a call center or customer service environment is preferred
  • Being able to adapt new situations and environments is important
  • Fresh Graduate

What We Can Offer


Bonus + Uniform


- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!