Customer Service Specialist (Tele Sales)

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Customer Service Specialist (Tele Sales)

DKSH ( Myanmar ) Ltd

Yankin | Yangon

1 Post

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Customer Service Specialist (Tele Sales)

DKSH ( Myanmar ) Ltd, Yankin | Yangon

Customer Service Specialist (Tele Sales)

DKSH ( Myanmar ) Ltd

Customer Service Specialist (Tele Sales)

DKSH ( Myanmar ) Ltd

Myanmar - Yangon

Yankin | Yangon

1 Post

15 Oct 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Pharmaceutical/Life Sciences

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
Supervise tele-sales assistants to ensure work processes and standard operating procedures are adhered to when performing work
Create and maintain leads and target lists for potential new customers over the phone
Conduct audits on calls/transactions and provide feedback to tele-sales assistants for improvement
Consolidate comments and channels to respective Operations teams for immediate resolution
Identify and evaluate key areas/processes to improve efficiency and meet sales targets
Monitor daily results and prepare weekly and monthly sales reports for management
Conduct daily team meetings outlining any urgent issues, product updates, trade announcements, etc., to ensure tele-sales assistants are fully educated
Work closely with Sales and Marketing functions to ensure alignment in terms of promotions, pricing, campaigns, follow-up, etc.
Establish and maintain good working relationships with customers

Open To

Female

Job Requirements

Diploma or professional qualification in Business Studies or a related discipline
Minimum three to five years’ experience in a similar role
Demonstrate basic knowledge in customer service principles and practices
Demonstrate a working understanding of the company's products, services, marketing campaigns, etc.
Proven experience in outbound tele-sales call centers
Proven excellent communication skills and strong telephone manners
Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
Demonstrate fluency in local language and ideally in English, both written and spoken
IT skills e.g PPT, excel, word, email
Interpersonal skills
Customer service skills
Self learning and development skills