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Customer Service Specialist (Tele Sales)

DKSH ( Myanmar ) Ltd.

Customer Service Specialist (Tele Sales)

DKSH ( Myanmar ) Ltd.
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
15 Oct 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Supervise tele-sales assistants to ensure work processes and standard operating procedures are adhered to when performing work
  • Create and maintain leads and target lists for potential new customers over the phone
  • Conduct audits on calls/transactions and provide feedback to tele-sales assistants for improvement
  • Consolidate comments and channels to respective Operations teams for immediate resolution
  • Identify and evaluate key areas/processes to improve efficiency and meet sales targets
  • Monitor daily results and prepare weekly and monthly sales reports for management
  • Conduct daily team meetings outlining any urgent issues, product updates, trade announcements, etc., to ensure tele-sales assistants are fully educated
  • Work closely with Sales and Marketing functions to ensure alignment in terms of promotions, pricing, campaigns, follow-up, etc.
  • Establish and maintain good working relationships with customers

Open To

Female

Job Requirements

  • Diploma or professional qualification in Business Studies or a related discipline
  • Minimum three to five years’ experience in a similar role
  • Demonstrate basic knowledge in customer service principles and practices
  • Demonstrate a working understanding of the company's products, services, marketing campaigns, etc.
  • Proven experience in outbound tele-sales call centers
  • Proven excellent communication skills and strong telephone manners
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken
  • IT skills e.g PPT, excel, word, email
  • Interpersonal skills
  • Customer service skills
  • Self learning and development skills

What We Can Offer

Benefits

Rewards for over performance

Highlights

International Standards

Career Opportunities

Learn new skills on job

About Our Company

DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.

DKSH’s strength lies in our great diversity of services, industries, clients, products, regions and employees from various nationalities. We are proud of our people: they are the reason we are successful. Our people are the best in the industry. They are passionate about their career growth and about business success. They work as part of an energetic and committed team, positively impacting millions of lives through the products and services we provide. Join us today if you are ready to “Drive growth. Be the Difference.” With DKSH, you will experience a world of learning and development, own your career and take business responsibility and have a positive impact that touches people’s lives.

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