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Social & Environmental Performance Management (SEPM)

• Support the execution of SEPM initiatives to ensure strict compliance with global social performance standards and indicators, including the SPI4 assessment framework.
• Collaborate closely with the BRAC International SEPM team to implement technical strategies that protect and advance BRAC’s social mission locally.
• Assist in achieving and maintaining the Client Protection Certification by actively monitoring daily branch operations against core client protection principles.

• MAJOR RESPONSIBILITIES:

   

  Social & Environmental Performance Management (SEPM)

• Support the execution of SEPM initiatives to ensure strict compliance with global social performance standards and indicators, including the SPI4 assessment framework.
• Collaborate closely with the BRAC International SEPM team to implement technical strategies that protect and advance BRAC’s social mission locally.
• Assist in achieving and maintaining the Client Protection Certification by actively monitoring daily branch operations against core client protection principles.
• Continuously monitor operational and microfinance data to ensure social performance indicators are upheld alongside financial performance.

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  2. Client Insights

• Coordinate and execute annual Lean Data surveys, analyzing field data to establish customer satisfaction baselines, identify emerging client needs, and assess poverty levels.
• Oversee the ground-level implementation of financial literacy programs (aiming for 100% client coverage) and the Environmental and Social Module, tracking learning outcomes rigorously.
• Manage the client complaint and feedback mechanism to ensure absolute transparency, rapid resolution, and institutional accountability.

• Product Support & Review

• Support the piloting, testing, and field-monitoring of new financial (Credit/Savings) and non-financial (eg. Health, Education) products to ensure they meet social and environmental performance criteria.
• Conduct regular product reviews, analyzing the social impact and environmental compliance of existing products to provide concrete recommendations for scale-up.

• PROFESSIONAL DEGREE / CERTIFICATION

• Bachelor’s degree from an accredited university.
• Preferred Fields of Study: Business Administration, Economics, Development Studies, Environmental & Sustainability Studies.
• Minimum of 3–5 years of professional experience in social performance management, microfinance operations, client protection auditing, or environmental/social safeguards.
• Proven track record working with international NGOs, microfinance institutions (MFIs), development banks, or social enterprises in Myanmar.
• Familiarity with SPI4 assessments, SPTF Universal Standards, Lean Data methodologies, or IFC Performance Standards.
• Professional fluency in both English and Burmese (written and spoken) is mandatory for international reporting and local community engagement.
• Strong proficiency in data collection and analysis tools (e.g., Excel, KoboToolbox, SPSS, or mobile data collection platforms).