Reported successfully

• Sustain and continuously improve Quality Management Systems to ensure consistent delivery of high-quality products to customers and consumers in compliance with legal requirements and Carlsberg COM standards.
• Plan, organize, and supervise laboratory functions and activities, including physical, chemical, and sensory analysis.
• Ensure timely and accurate delivery of laboratory services, including testing, analysis, and reporting, to internal and external customers.
• Take overall responsibility for Quality Control laboratory functions, including sampling plans, data analysis, and test results.
• Ensure appropriate root cause analysis tools are deployed and that corrective actions are effective, sustainable, and completed within agreed timelines for operational testing and equipment deviations.
• Lead internal GLP audits and manage improvement programs to restore and continuously improve basic conditions.
• Develop and maintain technical standards to ensure product quality and operational safety.
• Deliver quality training on quality checks and provide continuous coaching to operational teams.
• Ensure laboratory BAPS conformance, overall Good Practices, and compliance with sensory standards.

Key Responsibilities

1. People Management

• Train QA and operational teams in line with departmental and individual competency and skills development plans for B&P and Packaging laboratories.
• Recruit, train, and monitor the performance of sensory panellists in accordance with COM requirements.
• Identify talent, develop team capability, and coach team members to support achievement of company targets.
• Ensure the team has the required capabilities and competencies to deliver quality and food safety objectives.

2. Quality & Process Management

• Manage Quality Control testing and product release for all required chemical and sensory analyses of starting materials, in-process materials, and finished products.
• Ensure quality investigations and root cause analyses are conducted and completed for all operational quality failures.
• Advise and support site operational teams on QA issues within their areas of responsibility, including quality investigations and risk assessments.
• Ensure finished products meet all Carlsberg standards and specifications.
• Exercise Stop Work Authority where quality or food safety risks are identified.
• Provide detailed QA input into the QA Department Long-Term Development Plan (LDP) process.
• Perform as a sensory panel leader and ensure the sensory sampling plan is completed as required.
• Investigate customer, consumer, and market complaints related to product quality and provide appropriate feedback.
• Track and evaluate non-conformance action plans to ensure effective closure and prevent recurrence.
• Ensure test methods are current and aligned with COM requirements.
• Conduct TVS and BAPS activities in line with defined timelines and succession criteria.

3. Quality & Performance Management

• Ensure effective performance of site quality and food safety systems and procedures.
• Drive improvements in the productivity and efficiency of Quality Assurance and Quality Control activities.
• Ensure Quality KPIs are clearly understood and effectively managed at the appropriate level, including RFT and market survey results.
• Ensure consistent collection, analysis, and reporting of key quality metrics, including Right First Time (RFT) measures.
• Investigate quality-related customer and consumer complaints as required.
• Support local Quality performance reviews, identify trends, and initiate or participate in problem-solving activities.
• Manage the laboratory department's OPEX budget.
• Support and advise operational teams on Quality improvement projects related to OPEX and CAPEX.

4. Functional & Site Management

• Conduct field observations, inspections, coaching, and guidance, spending a minimum of 30% of working time in the field.
• Support local operational teams in liaising with service providers and contractors to ensure compliance with local systems and requirements.
• Advise and participate as a member of the local Crisis Management Team and/or Emergency Response Team in the event of critical or serious Quality incidents.
• Support Carlsberg Excellence development and continuous improvement initiatives.

• Personal Qualifications & Competencies

• Proactively align self and team with agreed priorities.
• Promote a strong “One Team” spirit and collaboration across functions.
• Identify and develop talent and coach team members toward achieving company targets.
• Consider both details and the broader business picture when solving problems.
• Set clear and stretching objectives and rigorously track their delivery.
• Ensure the team has the required capability to deliver business objectives.
• Plan effectively, set priorities, and translate ideas into action.
• Seize opportunities, embrace change, and actively drive improvements.
• Seek, share, and apply best practices.
• Demonstrate strong problem-solving, analytical, leadership, and decision-making skills.
• Demonstrate a strong commitment to quality, food safety, compliance, and continuous improvement.

Education & Experience

• Bachelor's degree in Engineering, Life Sciences, other Technical Programs, or an equivalent qualification.
• Minimum 3–5 years of experience in Quality or Production, preferably within the FMCG or Food industry.
• Previous experience in a supervisory or management-level role is preferred.
• Experience in Quality Control laboratory operations, quality systems, food safety, and continuous improvement is preferred.

Language Skills

• Fluent in the local language, both spoken and written.
• Good command of English, both spoken and written, is preferred.

Travel Requirements

• As required by the business and operational needs.