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Head Of Aftersales Service(Agricultural Machinery)

Uniteam Global Business Services

Head Of Aftersales Service(Agricultural Machinery)

Uniteam Global Business Services
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

On behalf of our Client, a farm equipment supplier, We are looking for a: Head of Aftersales Service to be based at their offices in Yangon, Myanmar.

Main Duties and Responsibilities

  • Oversees the day-to-day running of the aftersales service team and spare parts team
  • Puts in place actions for meeting the company’s required aftersales margins for parts, warranty, and service sales
  • Coordinates and directs the service department workload to maximize efficiency and productivity
  • Works with and supports the sales team, marketing team, project team, and group CEO/COO/CBO to grow and develop the aftersales team
  • Enforces operating policies and standards to maintain control of all aftersales administration functions
  • Leads and liaises with the aftersales parts and service managers on topical issues within the departments and resolves those promptly
  • Ensures the best customer service is being provided and maintained by the aftersales team
  • Provides the CEO/COO/CBO with information regarding aftersales performance to assist them in decision making
  • Increases the number of new customers and maximizes prospects for future growth
  • Ensures service targets are met, including customer satisfaction and turnaround time
  • Identifies and secures customers and opportunities that will provide strong margin performance and recurring revenue
  • Directs and assists technicians to ensure repairs are completed to the desired standard
  • Co-ordinates with the management over the training needs and experience of the workshop team, and delegates tasks
  • Ensures the Team understands all policies, procedures, and processes pertaining to After Sales Service and Delivery and Assembly
  • Ensures technical capability of Repair personnel and process to ensure effective repair and Data/ reporting is timely, accurate, and detailed
  • Responsible for Technical Support Escalations for internal and external clients
  • Responsible for all service contracts from a commercial perspective and process support internally
  • Leads and develops the competence within the After Sales teams to fit the company's long-term strategy and develop solutions to design challenges with constraints on cost, quality, and performance
  • Represents the Aftersales area of the business on the Senior Management team

Open To

Male/Female

Job Requirements

Job Requirements

  • University degree in Electrical Engineering or Mechanical Engineering
  • At least 10 years of demonstrated experience in the management of the Aftersales Services department in a target-driven role
  • Having aftersales and sales experience in heavy machinery, power products, agricultural machinery, and trucks is preferred
  • Experience in repair operations is highly desirable • Good analytical, communication, and ethical behavior
  • Good command of the English Language
  • Willing to travel on business trips

All CVs will be handled with the utmost confidentiality.

What We Can Offer

Benefits

Benefits
• An attractive remuneration package
• Opportunity for career advancement

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

We deliver outstanding professional business services in the areas of Financial Management, Accounting Administration, Staff Payroll, Human Resources, ISO Consultancy service and Information Technology.