ROLE PURPOSE 

The role plays a crucial role optimizing the technology and require skillset of troubleshooting. maintaining and upgrading existing infrastructure design and systems as well as collaborating with Business team for ERP solutions and automate business operation.

This person must have excellent interpersonal, customer service, organizational, and communications skills, and must be proficient in English, speaking and writing. Additionally, we need someone who is dependable, a team player, with proven history of self-direction and able to carry out assignments from beginning to completion, and a strong desire to learn from others and also teach others through mentoring and technical leadership. It plays a critical role in optimizing the technology and processes that underpin a company's operations. Their efforts contribute to increased efficiency, better decision-making, and overall business success.

• Manages the analysis of all business systems and applications used by a business unit or department and the determination of enhancements or updates that will support business needs.
• Define Strategic Process and approaches to drive the business outcome aligning with internal team members and cross functional team
• Involve in new application, and updates and upgrades of existing application; including testing, generating test case and implement software on production
• Problem Solving: Support the team in identifying and resolving technical challenges and roadblocks, providing guidance and suggestions for effective solutions.
• Performance Management: Ability to provide leadership, guidance, and mentorship to members of your project and administrative teams
• Process Improvement: Collaborate with business stakeholders to analyze process inefficiencies and opportunities for automation or enhancement.
•  Identify and Design automated processes and workflows as collaborate with business
• Develop and implement strategies to streamline business processes and optimize system functionality to improve productivity and reduce costs.
•  Maintain the review and documentation of business processes, creation of technical support documentation and processes, and identification of technology and process gaps.
• Risk Management: Identify potential risks to company business and operation and work with the team to implement mitigation strategies.
• Collaboration: Collaborate with cross-functional teams and oversea BIT team
• Lead and manage the team, fostering a culture of innovation, collaboration, and excellence alignment with company's technology roadmap.
• Ensure the security, integrity, and scalability of the company's technological infrastructure

1. B.S. in Computer Science, Engineering from an accredited college/university or equivalent work experience
2. 5 years of work experience in IT industry and ERP systems
3. Preferable with experience of SQL database administration and Automation tools such as Power Automate / UI path tools
4. A background in business analysis, project management, or a related field will be advantageous
5. Good communication skills in English language (written and spoken)
6. Excellent problem analysis, solving, and critical thinking skills are a must
7. Must be service-oriented and patient to deal with demanding end-users and work environment
8. Must be able to manage time, prioritize tasks, and meet deadlines
9. Must be able to follow standard operation procedures, checklists and good in IT documentation
10. Experience in VBA scripting, and programming logic is a plus
11. Knowledge in supporting business IT infrastructure systems is a plus
12. Strong skills in Project Management, Program Management and Process Analysis, and Organizational Change Management.
13. Possession of excellent analytical, consultative, storyboarding, and project management skills