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1. Human Resources Management

• Recruitment & Selection: Source potential candidates via agencies, website portals, and social media platforms; schedule interviews and manage the hiring process for the tourism industry.

• Onboarding & Training: Conduct onboarding programs for new hires, including company rules, policy orientations, and Standard Operating Procedures (SOPs).

• Employee Records Management: Maintain confidential and structured personal files, employment contracts, guarantee letters, and legal identity documents (NRC and Household List copies).

• Attendance & Leave Management: Track daily employee attendance, punctuality, and various leave requests (Medical, Casual, Annual) using internal systems or manual records.

• Training & Development: Organize and implement staff training and development programs to enhance employee skills and operational efficiency.

• Payroll Processing: Accurately calculate and process monthly payroll, bonuses, and overtime (OT) pay without errors.

• Performance Appraisal: Assist in tracking and evaluating employee Key Performance Indicators (KPIs) and maintain performance records.

2. Administration & Facility Management

• Office Maintenance: Supervise weekly office cleaning schedules (1-2 days per week); manage electricity, drinking water, utilities, and general facility repairs.

• Stationery & Asset Control: Procure office supplies to ensure continuous availability; maintain detailed monthly inventories of stationary and company assets (laptops, furniture, equipment) using categorized Excel master lists with asset tags/numbers.

• Legal & Licensing Compliance: Oversee travel agency business licenses, corporate insurance policies, and handle official government office communications and filings.

• Meeting Coordination: Organize internal meetings, prepare logistics, and record formal Minutes of Meetings (MOM).

• Event Coordination: Plan and execute company meetings, staff welfare events, social gatherings, and team trips.

• Client Hospitality: Arrange coffee, refreshments, water, and soft drinks to welcome and entertain visiting travel clients professionally.

• Bachelor’s Degree in any discipline (a degree in HR, Business Administration, or a related field is preferred).

• Minimum of 3 years of proven working experience in both HR and Administration functions (experience in the travel and tourism industry is a plus).

• High proficiency in Microsoft Word and Microsoft Excel (ability to manage complex data, asset inventories, and payroll calculations).

• Proven experience in HR and Administration, preferably in the travel and tourism industry.

• Strong knowledge of local labor laws, employment documentation, and licensing processes.

• Proficiency in Microsoft Office (especially Excel for asset tracking and payroll calculation).

• Strong organizational, communication, and interpersonal skills.