An Excellent Opportunity for ...
1.IT Operations & Administration
•Provide IT support to Head Office and branch users.
•Troubleshoot hardware, software, network, printer, and system issues.
•Support core microfinance systems, office applications, and internal tools.
•Update and maintain data in web portals as assigned.
•Maintain office IT devices (copiers, printers, tablets, phones, mobiles) and support procurement of IT accessories and equipment.
•Manage and coordinate Vendor Quotation to purchase IT devices and for system repairs, replacements, upgrades, renewal etc.
•Verify invoices and usage before submission to Management and Finance.
2. Network & System Support
•Assist in maintaining LAN/WAN, internet, Wi-Fi, routers, switches, firewalls, PABX, VoIP etc.
•Monitor network connectivity and system availability for branches.
•Perform basic server, NAS, backup, and storage support.
•Install, configure, and maintain CCTV cameras, NVR/DVR systems, access control etc.
3. Hardware & Asset Management
•Maintain IT asset inventory, licenses, and documentation.
Ensure proper setup for new employees and branch openings.
4. Security & Compliance
•Assist in implementing IT security policies (password, antivirus, access control).
•Support data backup, recovery etc.
•Ensure compliance with internal IT policies and audit requirements.
5. Documentation & Reporting
•Prepare IT reports, open ticket for incident, and maintenance records etc.
•Document SOPs, SOWs, UAT sheet, system configurations and user guides etc.
6. Other Duties
•Travel to branches for IT support and implementation activities.
•Support IT projects and system upgrades as assigned.
•Perform any other IT-related duties assigned by management.