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• Deliver end-user support for hardware, software, and network issues.
• Manage virtual machines and firewall systems for secure operations.
• Configure and maintain MikroTik and Ubiquiti access points.
• Understanding of networking technologies (wired and wireless)
• Administer Office 365 services and user accounts.
• Support and maintain Microsoft Active Directory and Exchange environments.
• Implement and monitor networking technologies to ensure reliability and security.
• Provide regular IT training to users.
• Administer IT asset inventories, ensuring records are kept fully up to date
• Produce and maintain technical documentation and articles for the knowledge base
• Participate in all IT-related procurement

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

• Strong experience in user support and troubleshooting.
• Proficiency in Office 365 administration.
• Detailed knowledge of the Microsoft Office 365 suite including installing, configuring and support within a network environment
• Knowledge of virtualization technologies and firewall configuration.
• Familiarity with Microsoft Active Directory and Exchange Environments.
• Solid understanding of networking technologies and protocols.
• Bachelor’s degree in IT or related field, with 4 -5 years of relevant experience.
• Excellent communication and problem-solving skills.