IT Help Desk Engineer in Yangon

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IT Help Desk Engineer

(IT Support)

MPT - Myanma Posts & Telecommunications

Pabedan | Yangon

2 Posts

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IT Help Desk Engineer

MPT - Myanma Posts & Telecommunications, Pabedan | Yangon

Apply Here

IT Help Desk Engineer

MPT - Myanma Posts & Telecommunications

Apply Here

IT Help Desk Engineer

(IT Support)

MPT - Myanma Posts & Telecommunications

Myanmar - Yangon

Pabedan | Yangon

2 Posts

Today

Apply Here

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

To communicate to resolve and monitor for the end-users Printer Troubleshooting, System error, PC hardware and software troubleshooting, diagnose and complex issues, Microsoft 365 email issues, network issues for walk-in users, via request ticketing system and assist for phone answering.
To manage Microsoft 365 accounts and license status such as registration in Inventory and creation for new users and delete for termination users. (Users: Both Head Office users and S & R users).
To assist in enforcing basic IT security policies, verifying that end-user devices are compliant with company standards (e.g., updated antivirus software, OS patches, and proper access controls).
To co-operate to resolve some issues with relevant team.
To assist with gatekeeper role to assign a relevant engineer to solve the issues when users open a ticket via the ticketing system.
To check daily feedback of users' emails and solve them to reply to the user and assist colleagues.
To communicate vendor to repair PC hardware and software troubleshoot.
To train the end-users on how to set up and use new technologies.
To involve in the new project which are planned and implemented anytime (+Ad hoc) coordinating with the IT infra team.

Open To

Male/Female

Job Requirements

B.E. (Electronics) <OR> B.E. (IT) <OR> M.Sc (Computer Science)
Minimum 3 years experience of Microsoft system and User Support in IT Field (Hardware & Network service field)
Well knowledge in MCSA/ Microsoft Azure Administrator (AZ-104)
Window Server Administration
Good at communication and management (externally and internally)
Understanding new technologies and sharing to users

What we can offer

Benefits

*Sim Card
*Ferry Transport
*Health Insurance
*Performance Bonus

Highlights

An established company
- Join a winning team
- You can make a difference

Career Opportunities

Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
- Training Center for personal development

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