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ITSM Executive

(ITSM Manager)

Capital Diamond Star Group (CDSG)
Dagon | Yangon
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
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Yangon
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ITSM Executive

(ITSM Manager)

Capital Diamond Star Group (CDSG)
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Dagon | Yangon
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Service Operations and Manage daily IT service operations through the ITSM platform.
  • Oversee Incident, Request, Problem, and Change Management processes.
  • Ensure tickets are properly categorized, prioritized, and resolved within SLA timelines.
  • Monitor service performance metrics and generate monthly dashboards for management.
  • Process Governance & Improvement
  • Maintain and enhance ITIL-based workflows and policies.
  • Conduct root cause analysis (RCA) and drive corrective/preventive actions.
  • Support continual service improvement (CSI) initiatives to enhance efficiency and customer experience.
  • Document and update standard operating procedures (SOPs).
  • Produce KPI and SLA compliance reports for service delivery performance.
  • Present analysis and recommendations to management for service improvement.
  • Track recurring issues, escalation trends, and service gaps.
  • Act as the coordination point between service desk, infrastructure, and business units.
  • Communicate planned changes, outages, and maintenance windows to stakeholders.
  • Provide user awareness sessions for IT service processes and portal usage.
  • Administer and configure the ITSM tool modules (Incident, Change, Problem, CMDB).
  • Collaborate with vendors or tool providers for upgrades, integrations, and automation.
  • Support data accuracy and integrity in CMDB and service catalog.

Open To

Male/Female

Job Requirements

  • Bachelor’s degree in IT, Computer Science, or related field.
  • 2–5 years of experience in ITSM or IT operations support.
  • Strong understanding of ITIL Framework (preferably ITIL v4 Foundation certified).
  • Hands-on experience with one or more ITSM tools (ServiceNow, ManageEngine, Jira, BMC Remedy).
  • Excellent analytical and reporting skills (Excel/Power BI preferred).
  • Good communication and coordination skills across cross-functional teams.

What We Can Offer

Benefits

Benefit will be provided according to company policy.

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Apply Here

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Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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