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Duties and Responsibilities of Systems Administration and Help Desk Unit Officer

• Technical support for company’s desktop computing environment and corporate network, including supported hardware, Software and other business applications, and peripheral devices
• Perform troubleshooting as required. As such, leads problem-solving efforts often involving
• outside vendors and other support users
• Ensure immediate and total restoration of services for all systems and services promptly
• Responding to users’ requests (including remote users) when they have an IT related problem
• proactively recognize the problem and implement needed solutions
• Provide support and maintenance for in-house computer systems, including carrying out diagnosis,
• upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation
• Troubleshoot remote users’ issues by applying remote monitoring and management software
• Provide solutions to software, hardware, and system problems by researching problems and questions,
• diagnosing, troubleshooting, and applying available information and resources
• Solve problems that do not have documentation by walking users through established processes for solving problems over the phone, email or/and in person and utilize critical reasoning in solving the problem
• Ensure targets are achieved in accordance with tight key performance indicators by identifying
• Work with technical teams and end users to execute and maintain systems that apply with the best
• Provide reporting to Systems Admin & Help Desk Manager on strategies and activities
• Be an active learner and a good leader of a team

• Work experience in an IT environment supporting desktops, laptops, peripherals and printers, or possession of associate’s degree or/and continuing
• Proficient applying tablet, desktop, Server Operating Systems, all Microsoft applications, Linux technology, and network infrastructure
• Possession of advanced knowledge of Wireless technologies and LAN
• Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• Minimum two years’ working experience in related fields