The role holder is responsible for the smooth execution of routine branch transactions on a day-to-day basis to ensure the achievement of customer satisfaction, productivity and Banking Best Practices goals and targets. The role holder is responsible for efficiently delivering banking services to customers, ensuring adequate cash is available at the cash counters and all accounts are balanced and updated at the end of the day, and for preventing losses through frauds. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial inclusion.

• Supports the Branch Incharge and second branch in charge in the effective execution of the branch’s business plans to deepen account adoption and reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion
• Provides routine services to branch customers through the effective execution of transactions that include cash deposits and withdrawals, cheque transfers, deposits and withdrawals, account opening and closing activities, remittance and money transfers, currency exchange, and other related activities and services (such as (not limited) Western Union, Mobile/ i Banking, card products, Payroll/Quick pay, bank guarantee, CBM net, Remit2U, e-statement, balance certificate, locker, et..), in order to drive customer satisfaction and productivity
• Responds to all customer queries and questions, assists in resolving complaints and escalates to the supervisor as required, and informs the customers about the bank’s available products and services
• Receives mortgage, loan, or public utility bill payments, and verifies payment dates and amounts due
• Identifies opportunities for cross-sales and generates leads from customer transactions to maximise sales
• Provides specialized banking services such as issuing new cheque books, locker account usage activities and iBanking assistance, to ensure that all customer needs are satisfactorily fulfilled.
• Balances the cash drawer by proving cash transactions, counting and packaging currency and coins, and maintaining supply of cash and currency
• Ensures compliance with all internal controls and established policies and procedures in order to guarantee transparency in every transaction
• Maintains accurate and up-to-date knowledge of all relevant Banking products in order to address the customers’ needs and queries
• Supports the Head Teller, Deputy Branch Manager, and Branch Manager in all customer service related activities and in managing the branch in order to provide the highest quality of service to all customers and drive customer satisfaction
• Ensures the satisfactory completion of assigned trainings to achieve a high- level of proficiency in undertaking the key responsibilities of the job.

• According to business requirements, education can be negotiable. 
• Be able to use Microsoft Office.
• Must be a good communicator.
• Must be genuinely interested in customer service.
• Must be able to work in the branches entrusted by KBZ Bank.
• Prefer experienced financial and banking background but non-experience and have banking knowledge is welcome.