Reported successfully

Overview

This role is responsible for monitoring the entire process and ensuring smooth coordination between all parties. Responsibility of managing SOC processing in ERP System, coordinating warehouse fulfillment, and handling delivery communication through operational channels such as Viber. To include decision-making, process ownership, KPI management, inventory visibility, delivery performance monitoring, and continuous improvement.

Key Responsibilities

Warehouse Coordination

• Coordinate with warehouse team on order fulfillment priorities.
• Monitor stock availability against incoming customer orders.
• Track backorders and ensure timely replenishment or customer communication.
• Review inventory movement and highlight potential stock shortage risks.
• Monitor of Communicate daily order requirements to Warehouse via system and internal communication channels.
• Monitor of Coordinate stock reservation and allocation for customer orders.
• Support urgent order arrangements and priority deliveries.
• Monitor backorders and communicate updates to Sales Admin

Logistics & Delivery Coordination

• Plan and coordinate daily delivery schedules with warehouse and transport teams.
• Monitor delivery performance and ensure on-time execution.
• Coordinate urgent, partial, and special deliveries.
• Optimize delivery arrangements to maximize vehicle utilization and reduce transportation costs.
• Follow up on order dispatch, delivery completion, and proof-of-delivery (POD) collection.
• Investigate and resolve delivery issues including:
  • Delays
  • Short shipments
  • Damaged products
  • Incorrect deliveries
  • Customer complaints
• Prepare daily delivery status updates for management.

Customer Service & Internal Team Management

• Act as the key contact point for order and delivery inquiries.
• Provide timely order status updates to Sales Team and customers.
• Manage communication through Viber groups and corporate communication channels.
• Ensure customer commitments are communicated accurately to operations teams.
• Build positive working relationships with customers and internal stakeholders.
• Escalate critical issues promptly to management.

Operations Control & Process Improvement

• Monitor compliance with SOPs for order processing and delivery execution.
• Identify process gaps, bottlenecks, and inefficiencies.
• Recommend improvement initiatives to reduce processing time and delivery lead time.
• Support system enhancement and process automation projects.
• Participate in implementation of digital workflow improvements between Sales, Warehouse, and Supply Chain teams.
• Develop and maintain operational process documentation.

 Performance Management

• Track and report operational KPIs regularly.
• Analyze root causes for missed KPIs and propose corrective actions.
• Prepare management reports including
• Daily Delivery Report
• Delivery Performance Report
• Customer Order Fulfillment Report

Education

Bachelor's degree or Diploma or Certificate in Business Administration, Supply Chain Management, Logistics, or related field.

Experience

Minimum 3-5 years of experience in:

• Sales Administration   
• Logistics Coordination
• Supply Chain Operations

Customer Service Operations

Technical Skills

• ERP System Experience (Accredo preferred)
• Microsoft Excel (Intermediate to Advanced)
• Order Management
• Logistics Planning
• Inventory Monitoring
• KPI Reporting and Analysis