MMR
Myanmar
Merchant Engagement Specialist (Customer Service)
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An Exciting Opportunity for ...
We are seeking a self-motivated and innovative Merchant Engagement Specialist to join our Smart Corporate Transaction Banking team and help us build strong relationships with our KBZPay/POS/E-commerce merchants. You will be part of a team that specializes in merchant engagement and merchant care. The job requires you to provide product training, after-sales service to merchants and ensure merchants have the necessary POSM materials and have full knowledge to operate the POS terminals and KBZPay partner app. In addition you will be part of the team that is the primary interface to merchants to solve their issues, drive superior merchant satisfaction and help develop merchant partnership programs with the marketing team. To excel in this role, the individual needs to have both outstanding interpersonal skills and ability to build positive relationships or alliances. In addition, experiences in customer service will be essential.
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