ROLE PURPOSE

The Officer - Credit Cards Operations is responsible for verifying and organizing customer information to ensure that only eligible and low-risk customers are granted access to credit card facilities. The role includes providing timely services to ensure that credit cards are delivered to customers within the specified timeframe, while strictly complying with established policies and procedures. To support the card issuance process, the officer performs checker-level approvals for TranzAxis card requests. Responsibilities also include running batch files to issue cards, preparing and segregating data for card embossing, and ensuring accurate verification of cardholder names and card numbers during card printing by generating and reviewing card reports in Excel. Additionally, the officer verifies that issued cards are active by testing them with a card reader.

KEY RESPONSIBILITIES

• Provide efficient and timely services to customers, ensuring credit cards are delivered within the targeted timeframe.
• Experience working under production timelines, meeting daily targets, and supporting urgent or same-day card issuance requests.
• Capable of communicating effectively with related vendors to coordinate technical support, discuss operational issues, and ensure timely resolution of service requests.
• Ensure strict compliance with industry standards, internal policies, and regulatory requirements in all card-related activities.

Education & Special Training   

Essential 

• A bachelor's degree, specifically in computer science, IT, or related fields.
• Knowledge of international and local card schemes, debit/credit card issuing, and personalization.

Desirable

• Training in card embossing machinery, printing, and inventory control.
• Familiarity with Card Management System.

Knowledge & Skills     

Essential 

• Knowledge of EMV card personalization workflow, including data preparation, key management procedures (non-technical level), and card validation steps.
• Familiarity with daily production operations, such as job creation, batch processing, job reporting, and handling rejected/error cards.
• Knowledge of security and compliance procedures, including handling sensitive cardholder information, secure card storage, and controlled access environments.

Desirable

• 1–3 years of hands-on experience in card issuing, card personalization, or banking operations.

Experience

Essential  

• Practical experience operating card embossing machines such as Matica, Datacard, or similar models.
• Experience in magnetic stripe encoding, chip encoding, and card printing processes.
• Experience in performing quality checks for embossed cards, including character alignment, encoding accuracy, and card surface inspection.

Desirable

• Experience in maintaining basic machine health, including cleaning, ribbon replacement, troubleshooting minor mechanical issues, and escalating major issues to the vendor or technical team.

Languages

Essential  

• Myanmar Native Speaker
• Ability to communicate (verbal and written) in English shall be the advantage.