Answering phone call and handling the customer complaints Receiving the customers’ orders and respond to customer's emails, calls, chats, viber etc. Handling many inbound and outbound calls from customers Identify and escalate the issues to relevant supervisors Building the lasting relationships with clients and team members
Handling the complete recruitment life cycle, i.e., right from understanding the profile to sourcing and screening, telephonic interview, coordination of interviews, salary negotiation, reference check, offer process and final joining. Cooperate with respective hiring managers to identify manpower requirements and candidate selection criteria. Identifying and recruiting prospective candidates using a variety of channels such as job portals, social media, LinkedIn, references, etc. Assessing candidates to ensure qualification match, cultural fit and compatibility Conducting confidential interviews & checking references. Present shortlisted candidates and provide detailed profile summaries. Maintain vacancy tracker, applicant tracker & maintain reports diligently (pipeline, offers, candidates’ details) Organize and attend job fairs and recruitment events to build a strong candidate pipeline.
Develop and execute a comprehensive partnership strategy to drive customer acquisition, engagement, and loyalty through strategic partnerships and alliances. Identify potential partners and negotiate partnership agreements that align with our brand values and objectives, leveraging partnerships to enhance our loyalty program offerings. Manage all aspects of the partnership loyalty program, including program design, implementation, and ongoing optimization to maximize customer retention and lifetime value. Collaborate with internal teams and external partners to develop and execute targeted marketing campaigns and promotions to drive program enrollment, engagement, and sales. Monitor and analyze program performance metrics, including customer acquisition, engagement, and retention, and use insights to optimize program strategies and tactics for maximum impact. Work closely with cross-functional teams, including digital marketing, sales, customer experiences, and operations, to ensure alignment and integration of partnership loyalty program initiatives with overall business objectives. Cultivate and maintain strong relationships with existing partners, serving as the primary point of contact and identifying opportunities for collaboration and growth. Manage the partnership loyalty program budget effectively, ensuring efficient allocation of resources and delivering measurable ROI on marketing spend.
Job Summary Responsible for managing activities that are part of the delivery of good and services, to specified levels of time, budget and quality. Direct responsibilities include managing both the operations process, planning, unroll, performance improvement and operations strategy. Responsibilities: Operate in a professional manner in accordance with the Ninja Quality Management System, the main responsibilities are following, but not limited to: Lead team to achieve short- and long-term goals and objectives, support our field logistics operations and drive continuous improvement of current operations strategy and utilization of resources and assets. Root cause analysis and problem solving for both tactical response and strategic initiatives. Critical thinking-ability to brainstorm on complex problems and leverage thought leadership to provide solutions. Identify appropriate performance metrics for each program and ensure consistent measurement and accountability. Responsible for driving performance in key metrics such as safety, on-time delivery/pick up, and compliance. Collaborating on the design, development, and delivery of key programs, metrics, reports, analyses. Participate and support the special project in perception of operations. Plan manpower and resources for demands or workloads targeted and emerged. Monitor, follow up and take corrective, decisive actions proactively for issues occurred within units and parties. Liaise with BD and admin for new stations added to NVM’s network. Motivate and develop group employees through leadership and example, identifying and agreeing learning and development needs as required. Implement change and contribute in cross-functional initiatives within operations site. Ensure project requirements and resource levels are fully supported and approved throughout the lifecycle of the project, including staffing, information and communications implementation, etc. Establish, monitor, and manage operational goals/KPIs for performance tracking, improvement and succession plans. Manage the successful delivery of projects on time and of the right quality. Ensure their portion of operations is liable for an alarming amount of lost Implement lost-reduction initiatives Implement any disciplinary measures for non-compliance Ensure that you carry out regular and comprehensive audits of the systems and operations functional. Prepares relevant reports for management on a weekly, monthly, quarterly, and yearly. Carry out any other reasonable duties as requested.
Ninja Van Myanmar is hiring talent HR candidates for the following roles; HR Assistant - Talent Acquisition: Responsible for supporting the recruitment process, including job description creation, posting job ads, screening resumes, scheduling interviews, and maintaining recruitment records. HR Assistant - Compensation & Benefits: Responsible for administering compensation and benefits programs, including preparing packages, conducting salary surveys, processing benefits enrollments, and ensuring compliance with laws and regulations. HR Assistant - Learning & Development: Responsible for supporting training and development activities, including assisting in program development, scheduling training sessions, tracking employee progress, and maintaining training records.
Job Summary The Station Manager oversees daily operations at a branch, leading a team of 10 ~ 20 employees. Responsibilities include ensuring adherence to operational guidelines, achieving targets, managing assets, and improving efficiency. The role requires strong communication skills and the ability to report effectively. Job Descriptions: Manage a Station (Branch) operation unit - around 10 ~ 20 people Perform according to the operational procedures and guidelines Perform to achieve operational and organizational targets and goals Manage overall daily operational functions Monitor and improve the station performance Understand and improve station productivity and efficiency Act as effective communication center for inter-operational functions Manage station assets and properties properly Communicate and report effectively in timely manner.
Job Purpose : To provide strategic HR support to assigned business units and help drive business objectives Key Responsibilities : Partner with business leaders to understand their HR needs and provide solutions Lead HR initiatives, such as performance management, talent development, employee engagement and succession planning Collaborate with HR teams to implement HR policies, programs, and procedures Manage employee relations issues, including conflict resolution and investigations Provide guidance and support on employee relations, employee engagement, and diversity and inclusion Analyze and report on HR metrics to identify trends and opportunities for improvement
Design and develop onboarding training materials and curriculum while ensuring alignment with organizational goals and industry best practices. Conduct engaging and effective onboarding sessions for new hires, covering topics such as system, and job-specific skills. Utilize various training methods, including presentations, workshops, and hands-on exercises, to serve the needs of different learning styles. Provide complete training on operations processes, tools and systems used within the organization. Ensure that new employees have a clear understanding of workflow procedures and are proficient in the use of relevant technologies. Assess trainees’ performance and progress during and after the onboarding period. Work closely with department managers and team leaders to understand specific operational needs and modify training programs accordingly. Collaborate with L&D to ensure a smooth transition from onboarding to ongoing employee development. Stay updated on industry trends, best practices, and changes in operational processes to continually enhance training programs.
Ninja Van Myanmar is hiring talented HR professionals for the following roles; 1. HR Supervisor - Talent Acquisition: Supervise and lead the talent acquisition team in recruiting and hiring activities. Develop and implement recruiting strategies to attract top talent. Oversee the creation of job descriptions and job postings. Coordinate and conduct interviews and screenings. Analyze recruitment metrics and propose improvements. 2. HR Supervisor - Compensation & Benefits: Supervise the administration of compensation and benefits programs. Develop and implement compensation strategies and structures. Conduct salary surveys and analyze compensation data. Manage the administration of employee benefits programs. Ensure compliance with all laws and regulations related to compensation and benefits. Provide guidance and support to employees regarding compensation and benefits questions. 3. HR Supervisor - Learning & Development: Supervise the planning and implementation of training programs. Develop and maintain training policies and procedures. Coordinate training activities with internal and external stakeholders. Evaluate training programs and recommend improvements. Manage the training budget and resources.