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Product Support Specialist

(Front Office)

KBZ Bank
Mingalartaungnyunt | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. 28 Oct 2025
Recruiter active19 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active19 hours ago The recruiter at this company was last active reviewing applications.
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Product Support Specialist

KBZ Bank
Yangon

Product Support Specialist

(Front Office)

KBZ Bank
Recruiter active19 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Mingalartaungnyunt | Yangon
  1 Post
28 Oct 2025
Verified This job has been verified by the company as a real job vacancy.
Recruiter active19 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

A product support specialist perform day to day Product support operations to help keep the business running smoothly. You may also build and maintain relationships with clients, partners, and customers.

 

  • Develop and maintain strong collaborative and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information.
  • Maintain daily BAU of the business (reconciliation, settlement, issues & dispute resolution, etc…)
  • Ensure all the issues are reported and resolved on time
  • Resolve issue with merchants in person or via phone and mail
  • Support MMQR Payment and Merchant related Payment Issue
  • Prepare Operation SOP & User manuals documentations
  • Align with Product team lead for necessary action

Open To

Male/Female

Job Requirements

  • Bachelor's Degree
  • Minimum 1-2 years’ experience in Customer service or Consumer operation
  • Strong Teamwork & excellent interpersonal skills
  • Effective negotiation, excellent communication
  • Must have experience in Basic Accounting   
  • Strong knowledge of Excel, PowerPoint and call center tools is a plus

  • Good command in English for both verbal and written

  • Proficient in relevant computer application

  • Knowledge of banking, finance and project management

  • Being able to stay OT when it is required

  • More preferable keep in touch with banking solutions

  • Minimum 1 years in related field

     

 

What we can offer

Benefits

Quarterly Bonus

Highlights

International Standard

Career Opportunities

Learn new skill on the job
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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