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This role focuses on supporting the Sales Team’s daily operations while ensuring smooth coordination and communication with Stakeholders. The successful candidate will play a key role in maintaining efficient sales processes, accurate documentation, and timely reporting, contributing to the company’s overall sales performance and stakeholder engagement.

Key Responsibilities

Sales Support & Coordination

• Provide daily administrative and operational support to the Sales Team
• Handle customer inquiries and assign them to the appropriate sales representative
• Schedule and coordinate sales appointments, site visits, and meetings
• Supports sales performance by maintaining accurate sales data, preparing reports, and tracking key metrics to support decision - making

Documentation & Record Keeping

• Prepare, review, and maintain sales-related documents such as contracts, booking forms, and agreements
• Maintain and update customer databases (leads, prospects, and buyers)
• Ensure proper filing and organization of all sales documents

Sales Reporting

• Prepare daily, weekly, and monthly sales reports
• Track and analyze sales performance data for management review
• Monitor sales pipeline and conversion rates

Payment & Follow-up Support

• Track booking and installment payments in coordination with the Finance Team
• Follow up with customers on payment schedules and reminders
• Maintain accurate payment records and receipts

Marketing Support

• Provide data and administrative support for marketing campaigns
• Assist in updating and distributing promotional materials (flyers, brochures, price lists)
• Support coordination of sales events, exhibitions, and open house activities

Customer Service

• Communicate professionally with customers and provide accurate information
• Handle customer feedback and complaints, and escalate when necessary
• Support efforts to maintain high customer satisfaction
• General Management Support
• Communicate effectively with stakeholders regarding sales updates, project progress, and reports.
• Assist in translation and communication between internal teams and Chinese stakeholders when required.
• Support the Sales & Marketing Manager with ad-hoc administrative and coordination tasks.

• Bachelor’s degree in business administration, Marketing, or related field.
• 2–3 years of experience in a Sales Administration or Sales Support role (real estate experience preferred)
• Experience working with international stakeholders is an advantage.
• Strong organizational and multitasking abilities.
• Good communication skills in English; Chinese language proficiency is highly preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently and collaboratively within a team.
• Attention to detail and strong problem-solving skills.
• Familiarity with CRM systems is an advantage