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About Kids&Us
Kids&Us was founded in Manresa, Barcelona, in 2003. The success of the method and the business model brought a rapid expansion, both in Spain and internationally, which has led to the company opening schools on four continents and being able to maintain exponential growth over the last few years. Kids&Us is a successful business model, with a proven track record that goes back to 2003 and which, at the time of writing, has approximately 150,000 students in 486 schools throughout 9 countries. Kids&Us wants to set a benchmark and be the world's leading brand in English learning for children from the age of 1 year old. The success of Kids&Us is based on its own teaching methodology.
Key Areas of Responsibility:
Sales performance management
- Review the sales objectives for the month and set individual objectives for each EC to meet the center target by considering pending collections, pipelines and experience
- Review the previous sales team performance, identify areas of improvement and prepare an action plan for the month to improve sales effectiveness
- Share the sales plan with the Head of Operations and prepare an action plan for the month
- Consistently review and evaluate the conversion performance of the all the channels, activities/events and sales team members
- Ensure accurate and timely information updates from the sales team in the organization’s system
- Prepare a daily/weekly report for the Head of Operations on the sales situation in the center and revise the action plan to ensure that milestones and targets are met
- Contribute to the sales of the school by offering some prospect presentations during the month with the same conditions as the other members of the sales team
Sales team skills development and management
- Monitor the sales team member performance through data analysis and observations and identify areas of improvement
- Regularly conduct coaching sessions tailored for each sales team member
- Conduct a feedback session with each sales team member on a monthly basis
- Manage the registration and completion of the assigned training courses on the WSI sales training platform for the new sales team members
- Provide information to the Sales Trainer on the areas of improvement of the Center Sales Team on a monthly basis
Activity planning and participation
- Participate in the conceptualization of the activity calendar of the school by providing valuable and constructive customer insights
- Invite the students and prospects to the activities of the centers, ensure good attendance to the activities and obtain their feedback on the activities
- Get proactively involved in the organization of the activities where prospects are invited
- Ensure the support of the of the sales team to the academic team when needed during the students’ activities or classes
Cross-departmental collaboration
- Ensure compliance of the sales team to their commitment to the academic team in the center with respect to the touch points with the students
- Consistently communicate and align with the School Academic Coordinator to plan for IR supply and conversion
- Coordinate with the School Academic Coordinator to jointly address issues that arise in the school
- Collaborate with promoter team by providing customer insights and feedback on supply conversion of the promoter leads
- Participate in external activities organized by the Activation team upon request
- Collaborate with the TMK Manager to update on supply conversion and feedback on booking effectiveness
- Share market insights with the Marketing team on a regular basis
Team and school regulations management
- Drive center recruitment efforts to build a team able to deliver high sales performance
- Manage the schedule of the sales team members in a fair and balanced way
- Ensure that the defined show distribution ground rules are respected in the School
- Maintain high morale within the sales team in the school
- Prepare the monthly and quarterly sales performance management review in coordination with the Head of Operations and the HR department
- Ensure that the overall look and feel of the school is warm, welcoming, tidy and clean
Customer service
- Develop and maintain a close relationship and high level of trust with your students and their parents
- Ensure your students and their parents are satisfied with their classes, learning progress, and learning environment by soliciting and acting on feedback
- Provide regular follow-up to your customers both in person and over the phone and enter the information in the organization’s systems
While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.