1. School Operations Management

• Manage the onboarding of new students in compliance with the school procedures.
• Schedule the school classes and student community activities following the K&U MM headquarter guidelines. 
• Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
• Manage and control the inventory of the school didactic materials and stationaries.
• Ensure the school is always clean and tidy.

2. Academic success management 

• Proactively participate in the teacher selection process
• Manage and execute the Kids&Us academic procedures in full compliance 
• Implement all corrective measures requested from Kids&Us Myanmar Academic Management in compliance to Kids&Us standards
• Make requests for teachers’ reinforcement trainings to the Academic Management

3. Customer experiences management and commercial support 

• Develop a close relationship and high level of trust with the families by following the parent-teacher communication protocol of the school 
• Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge, and escalate to higher management as required
• Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals
• Ensure compliance to Kids&Us English-only environment is respected by all staff while communicating with the students of the school
• Actively participate in all CX initiative of the organization

4. People engagement and development

• Manage and evaluate the performance of the services team of the school in line with the organization’s HR policies and procedures.
•  Ensure compliance to the organization’s training programs and policies.
• Drive the engagement level in the team and stimulate high morale in the school.

• Bachelor’s degree (preferably in English or Business Administration)

• Fluent in Burmese and strong English proficiency 

• 3+ years in the education industry

• At least 1 year in a management role (any field)

• Strong customer service mindset and communication skills

• Organized, results-driven, and solution-oriented

• Able to work on weekends