Reported successfully

School Operations Management

• Manage the onboarding of new students in compliance with the school procedures.
• Schedule the school classes and student community activities following the K&U MM headquarter guidelines.
• Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.

Academic success management

• Proactively participate in the teacher selection process
• Manage and execute the Kids&Us academic procedures in full compliance
• Implement all corrective measures requested from Kids&Us Myanmar Academic Management in compliance to Kids&Us standards
• Make requests for teachers’ reinforcement trainings to the Academic Management

Customer experiences management and commercial support

• Develop a close relationship and high level of trust with the families by following the parent-teacher communication protocol of the school
• Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge, and escalate to higher management as required
• Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals
• Ensure compliance to Kids&Us English-only environment is respected by all staff while communicating with the students of the school
• Actively participate in all CX initiative of the organization

4. People engagement and development

• Manage and evaluate the performance of the services team of the school in line with the organization’s HR policies and procedures.
• Ensure compliance to the organization’s training programs and policies.
• Drive the engagement level in the team and stimulate high morale in the school.

• Bachelor's degree. English Major or Business Administration is preferred.
• Minimum 2 years' experience in education industry
• Minimum 1 year in management role (not necessarily in Education industry)
• Strong customer experience mindset
• Effective communication and ability to influence stakeholders.
• Good organization skills
• Solution driven mindset and ability to effectively mitigate issues smoothly
• Leadership and people development skills
• Able to work under pressure and flexible working hours, including evenings and weekends.