📢 Job Vacancy Announcement
Position: Service Desk Agent
Department: Service Desk
Location: Yangon
Employment Type: Full-Time

About the Role
We are looking for passionate, customer-focused individuals to join our Customer Assurance Service Desk. As part of our omni-channel team (phone, chat, email, and digital), you will play a key role in ensuring smooth case handling, excellent customer service, and overall service assurance.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, and other digital channels

• Record, classify, and manage customer issues in the service desk system

• Escalate complex issues to Specialist Support Teams and track them until resolution

• Maintain ownership of customer cases and provide regular updates until closure

• Supervise and support team members in daily operations

• Handle escalations and ensure SLA and quality compliance

• Coach and mentor team members to improve performance and service quality

Qualifications & Requirements

• Education: Bachelor’s degree in any field. Diploma holders with relevant experience are also encouraged to apply

• Experience: Relevant experience in customer service, call center, or helpdesk
   

• Skills & Competencies:
   

  • Strong verbal and written communication skills

  • Customer-first mindset with strong problem-solving abilities

  • Ability to multitask across multiple channels

  • Familiarity with CRM/ticketing systems is an advantage

  • Proven leadership, coaching, and performance management skills