Service Quality Performance And Data Analysis

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Service Quality Performance And Data Analysis

KBZ Bank

Kamaryut | Yangon

1 Post

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Service Quality Performance And Data Analysis

KBZ Bank, Kamaryut | Yangon

Apply Here

Service Quality Performance And Data Analysis

KBZ Bank

Apply Here

Service Quality Performance And Data Analysis

KBZ Bank

Myanmar - Yangon

Kamaryut | Yangon

1 Post

03 Mar 2026

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality;
To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches
Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
Cleanse, transform, and validate data to prepare it for analysis.
Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
Identify opportunities to enhance customer service processes, products, or policies through data analysis.
Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
Provide recommendations for operational improvements and efficiency based on data-driven insights.
Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders.
Prepare the comparison reports every quarter to monitor the service improvement
Provide periodic reports.
Other duties as assigned.

Open To

Male/Female

Job Requirements

Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
5+ years banking experience
Familiarity with data visualization tools such as Tableau, Power BI, or Excel
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Ability to translate complex data sets into clear and concise findings, with strong attention to detail
Proficiency in PC applications in MS Office
Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques

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