OK to Continue
Yes No Thanks
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

Service Quality Performance And Data Analysis

(Customer Relation Officer)

KBZ Bank
Kamaryut | Yangon
  1 Post
Verified This job has been verified by the company as a real job vacancy. Today
Recruiter active15 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active15 hours ago The recruiter at this company was last active reviewing applications.
Apply Here
Company Profile Jobs From this Company 89
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile
Service Quality Performance And Data Analysis
KBZ Bank, Kamaryut | Yangon
Apply Here

Service Quality Performance And Data Analysis

KBZ Bank
Yangon
Apply Here

Service Quality Performance And Data Analysis

(Customer Relation Officer)

KBZ Bank
Recruiter active15 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
  1 Post
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active15 hours ago The recruiter at this company was last active reviewing applications.
Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality;
  • To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches 
  • Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
  • Cleanse, transform, and validate data to prepare it for analysis.
  • Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
  • Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Provide recommendations for operational improvements and efficiency based on data-driven insights.
  • Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders.
  • Prepare the comparison reports every quarter to monitor the service improvement
  • Provide periodic reports.
  • Other duties as assigned.

Open To

Male/Female

Job Requirements

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • 5+ years banking experience
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies

What we can offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
Apply Here

Apply for this Job

OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend