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Service Supervisor /AM (Generator,Heavy Machinery)

RMA Group

Service Supervisor /AM (Generator,Heavy Machinery)

RMA Group
Recruiter active 3 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
13 Sep 2022

Experience level

Manager

Job Function

Engineering, Technical, HSE

Min Education Level

Diploma

Job Description

1)To perform the aftersales service and support business as assigned by Admins & M&E Supervisor. To schedule, monitor and manage the day to day activities, This could include Maintenance Service work for Maianenance service & other Emergency call visit and repairings Under RMAS. 
2) Frequent contact with customers and look for the business opportunity for maintenance services and Equipment Rental.
3) Be solution driven; focus on finding the right solution for long term customer relationship development. Sell in the consultative sales solution manner with the partnering approach. Provide a professional and appropriate solution to Customer to grow the Sales Business in parallel.
4) This role is focused on achieving a high level of customer satisfaction and repeat business with key performance indicators (KPI’s) as recommended.
5) Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.
6) Coordination for the organization and performance of a growing team of after sales service personal – including both in field & workshop activities. Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these.
7) Work with all stakekholders including sales & service & original equipment manufacturers (OEM’s) to provide smooth and seamless information and work flow to achieve efficient and effective management.
8) Regularly maintaining Customer Database “CRM” and other company management systems as required by your direct report manager and company policy.
9) Prepare the Weekly Customer Visit, Quotations & Reporting including update competitors pricing to management.
10) To keep confidential all company information including though not limited to: costing, data bases, expenses, OEM’s, employee and all other information.
11) Follow up daily service team schedule according to the Contract and on call basic 
12) Being aware of Safety and Environment working conditions in Working Area, workshop and on the field.
13. Responsible to strengthen and develop the Power After-Sales business: maintenance, service contract, Repairing & Overhauling, and Rental Business.

Open To

Repatriate
Male

Job Requirements

-B.E (MP) or Dip in Engineering or Any Graduated

-Over 5 years working experience in Service filed (Generator and Heavy Machinery)

-Good technical skill, communication skill and persoanl skill

-Good English 4 skills

-Good Microsoft Office skill

-Must be drive a car (Auto and Manual)

 

What We Can Offer

Benefits

-Yearly increment

Highlights

-Ferry provide

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

For over 30 years, RMA has supported the needs of customers in Southeast Asia and across the globe, through automotive modification, service and parts distribution, infrastructure, engineering, hospitality and financial services.

We employ over 7,500 people in 14 countries. RMA is the partner of choice for the world's leading automotive, equipment, services and food brands, bringing essential products and services to markets worldwide.

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Experience level

Manager

Job Function

Engineering, Technical, HSE

Min Education Level

Diploma

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