This role involves executing and delivering training programs for Manulife’s agency team. You will have to assess training needs, prepare and analyze training reports, maintain training data and keep training content up to date. Responsibilities also include managing training feedback, maintaining records, ensuring compliance with laws and ethics, and supporting audit processes. The ideal candidate should have extensive training experience, particularly in financial services, excellent communication skills, and a strong commitment to integrity.

Responsibilities

• Executing and delivering Product Knowledge, Agent License Training and sales training and other required training courses to the Company’s agency force. 
• Conducting regular training needs analysis to monitor and review the relevance of the training content and for improvement of the training programs. 
• Taking responsibility for overall success rate of training programs assigned.
• Preparing and analyzing training data and maintaining the data properly.
• Observe current training trends and techniques and provide these inputs to the team.
• Execute and perform other training related projects and tasks assigned by reporting managers.
• Responsible for training assessment and feedback and performance rectification in a timely manner to improve the quality of training.
• Report violations or potential risks identified during work and propose corrections or improvements in a timely manner.
• Assist the Audit Department to complete the team’s audit-related work and complete the rectification work according to the audit report.
• Ensure compliance with national laws, corporate ethics codes and regulations of the compliance department.
• Adhere to the principles of integrity and honesty. Avoid providing false financial notes or information to the company.

Required Qualifications

• A University Graduated with at least 5 years of training experience.
• Well-versed in the training design and implementation cycle.
• Excellent communication and presentation skills
• Excellent interpersonal skills
• Personal qualities of integrity, credibility and strong work ethics
• 3+ years of financial institution experience in a training / learning role
• Customer service oriented

Preferred Qualifications

• Training Experience in Insurance industry