The Strategy & Business Transformation team plays a critical role in shaping the organization’s long-term direction, enabling transformation, and driving sustainable growth. The team acts as the strategic engine of the company – translating vision into actionable plans, fostering cross-functional alignment, and accelerating digital and customer-centric initiatives.  

• Support strategy development by conducting market research, competitor analysis and customer insights (including existing, lapsed, and prospects) 

• Assist in company-level analysis (e.g. SWOT) to identify improvement opportunities and strategic risks. 

• Contribute to design and execution of strategic initiatives aligned with company vision and priorities. 

• Work with cross-functional teams to develop department strategies, transformation roadmaps and project plans.

• Support end-to-end review and enhancement of the customer and sales journeys to improve experience and growth. 

• Assist in evaluating and executing digital transformation projects to enhance operational efficiency and data-driven decision making. 

• Monitor project progress, manage issues and risks, and report updates to senior management. 

• Track KPIS and prepare dashboards for strategic initiatives and performance reviews. 

• Contribute to business growth efforts by supporting customer acquisition, retention and cross-functional collaboration. 

• Assist in change management and communication planning for enterprise initiatives. 

• Additional duties as assigned. 

• Bachelor’s degree in business, Management, Insurance, Statistics, Data science or other related fields; Master’s degree is a plus. 

• Strong analytical and strategic thinking skills; ability to synthesize complexity into actionable insights. 

• Fluent in English and Myanmar languages, both written and spoken. 

• Proven experience in strategy, transformation, project management, digital initiatives and customer/sales journey transformations. 

• Excellent communication, stakeholder management and influencing skills.  

• High integrity, credibility, and alignment with the company’s core values.  

• A growth mindset, willingness to learn, and ability to thrive in dynamic environments. 

• Results-oriented with strong initiative, resilience, and a bias for action. 

• Proficiency in Microsoft Office suite (PowerPoint, Excel). 

• Proficiency in management reporting tools, particularly Power BI, Excel, or similar BI platforms. 

• Familiarity with data structures, databases (e.g., SQL), and an understanding of how data flows across business functions. 

• Experience designing and maintaining interactive dashboards and performance scorecards for business leaders is a plus. 

• Strong attention to detail and ability to transform complex data into clear, actionable insights.