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Student Progress Management 

• Ensure that personal study plans are prepared according to students’ individual needs  
• Monitor coach performance with respect to their student progress  
• Support coaches for the management of off-track students  
• Engage with students to foster a sense of community and trust  

Class Booking Management  

• Coordinate with Head of Teaching to ensure that the students have classes relevant to their needs available  
• Maximize class utilization  
• Drive class attendance and coach proactivity with regard to students’ engagement  

Student Service  

• Receive complaints and resolve problems from students while studying with WSE  
• Maintain a fully functional, comfortable and supportive classroom environment   
• Ensure that coaches update their student progress in the dashboard and Brain system   
• Enforce high customer service standards from the coach team  
• Ensure that senior coaches modify and create student contracts as needed   

Events and Internal Revenue  

• Plan Centre level events with Head of Teaching and Event Coordinator  
• Drive interest and promote attendance at the events  
• Drive coach performance with respect internal revenue  

Team Management 

• Set team goals to align with the needs of the students and school targets  
• Attain team objectives by coaching, counseling, disciplining, planning and appraising the coaching team   
• Manage coaches’ schedules, punctuality, attendance and overall performance  
• Implement and ensure compliance to standard operation procedures  
• Support the process of hiring and training new coaches as needed 

• Bachelor's degree and three years of relevant experience, or combination of education and relevant experience   
• Excellent communication and interpersonal skills  
• Outstanding organizational and leadership skills  
• Great organizational skills and an eye for detail  
• Proven experience as supervisor or relevant role  
• Familiarity with company policies and legal guidelines of the field  
• Ability to learn a variety of job descriptions  
• Able to work on a rotation schedule including weekends, mornings and evenings and overtimes as needed  
• Knowledge of customer service and education industry  
• Ability to train employees when needed