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KEY RESPONSIBILITY

• Assist in planning, coordination, and execution of project activities under the guidance of the Project Manager.
• Support data collection, analysis, and documentation related to CBS modules (savings, loans, deposits, member management, etc.).
• Coordinate with financial institutions, field branches, and technical teams to gather functional and operational requirements.
• Monitor daily project activities and ensure progress aligns with timelines and deliverables.
• Prepare and maintain project reports, issue logs, and follow-up actions.
• Support system testing, UAT coordination, and verification of migrated data.
• Provide user support for CBS-related functional queries and escalate unresolved issues.
• Assist in training and orientation sessions for end-users and field officers.
• Facilitate communication between the implementation partner, vendor, and internal stakeholders.
• Holds self-accountable for making decisions, managing resources efficiently, achieving results together with DAWN and role modelling DAWN values
• Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
• Sets ambitious and challenging goals for self and team, takes responsibility for own personal development and encourages team to do the same
• Widely shares personal vision for DAWN, engages and motivates others
• Builds and maintains effective relationships, with own team, colleagues and clients
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk to

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks

Integrity:

• Honest, encourages openness and transparency
• Always acts in the best interests of DAWN

• Bachelor's degree or Diploma in Information Technology or Business Administration or related field.
• 1 -2 years of working experiences in Banking, Microfinance or IT project support.
• Familiarity with project documentation, testing, and reporting processes.
• Strong analytical and problem-solving ability.
• Excellent communication and coordination skills.
• Proficient in MS Office (especially Excel, Word, PowerPoint) and basic project tracking tools.
• Ability to handle multiple tasks under pressure and meet deadlines
• Proactive and self-motivated with a strong sense of responsibility.
• Team player with a positive attitude and willingness to learn.
• Adaptable to field conditions and capable of working with diverse stakeholders.
• High level of integrity, professionalism, and confidentiality in handling sensitive information.