We are looking for a proactive and detail-oriented Card IT Technician to join our Cards and Payments team, A bank Head Office. The ideal candidate will be responsible for managing technical aspects of projects related to POS/ATM acquiring, card issuing, and related financial systems. This role requires hands-on experience with testing, troubleshooting, and operational coordination to ensure successful project implementation and ongoing support.

Key Responsibilities:

• Effectively communicate project goals, deliverables, and timelines to internal teams and external stakeholders.
• Monitor project progress and escalate risks, delays, or issues to senior management as required.
• Perform POS and ATM terminal installation, configuration, and testing.
• Handle incident and dispute management with root cause analysis and timely resolution.
• Coordinate and execute testing phases including SIT (System Integration Testing), UAT (User Acceptance Testing), and production pilot testing.
• Create and maintain test cases, test plans, and test result documentation.
• Collaborate with operations teams to gather feedback and resolve post-deployment issues.
• Ensure clear communication and alignment among project team members, technical teams, and business users.

Job Specification

Educational Qualifications:

• Bachelor’s Degree in any discipline.
• Additional certifications or diplomas in Information Technology or related fields are preferred.

  Experience:

• Minimum 2 years of relevant experience in IT or technology environments, preferably involving complex project execution.
• Experience in the financial services industry (banking, cards, payments, or insurance) is a strong advantage.
• Prior involvement in POS, ATM acquiring, and card issuing projects is highly desirable.

  Skills & Competencies:

• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Solid understanding of project coordination, issue management, and user testing.
• Ability to work independently and manage multiple tasks in a fast-paced environment.