An Excellent Opportunity for ...
1. Technical support for company’s desktop computing environment and corporate network, including supported hardware, Software and other business applications, and peripheral devices
2. Perform troubleshooting as required. As such, leads problem-solving efforts often involving
3. outside vendors and other support users
4. Ensure immediate and total restoration of services for all systems and services promptly
5. Responding to users’ requests (including remote users) when they have an IT related problem
6. proactively recognize the problem and implement needed solutions
7. Provide support and maintenance for in-house computer systems, including carrying out diagnosis,
8. upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstation
9. Troubleshoot remote users’ issues by applying remote monitoring and management software
10. Provide solutions to software, hardware, and system problems by researching problems and questions,
11. diagnosing, troubleshooting, and applying available information and resources
12. Solve problems that do not have documentation by walking users through established processes for solving problems over the phone, email or/and in person and utilize critical reasoning in solving the problem
13. Ensure targets are achieved in accordance with tight key performance indicators by identifying
14. Work with technical teams and end users to execute and maintain systems that apply with the best
15. Provide reporting to Systems Admin & Help Desk Manager on strategies and activities
16. Be an active learner and a good leader of a team