The Training and Development Manager oversees the creation and maintenance of scalable structures for on-boarding, training, and promoting the growth of all employees across the business’s departments. He/she is in charge of the management, improvement, and extension of current training programs for employees across all departments in the business. The Training and Development Manager maintains the training pulse in the business by ensuring that training is always completed where necessary and that the training programs are always up to date. The Training and Development Manager additionally contributes to the culture of the training department and overall business through the fostering of communication and cooperation between departments.

• Oversee training and development of 108 trainers
• Assess employees’ needs for training
• Align training with the organization’s goals
• Develop and implement training programs
• Teach training methods and skills to 108 trainers and KBZ employee
• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization.
• Ensures that training materials and programs are current, accurate, and effective.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Identifies problems and opportunities such as operational changes or industry developments that training could improve.
• Conducts or facilitates required and recommended training sessions.
• Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
• Ensures that training milestones and goals are met while adhering to approved training budget.
• Prepares and implements training budget.
• Performs other related duties as assigned by Department Head
• Evaluate training effectiveness. (ROI).

• Bachelor’s degree in Human Resources or a related field
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent English written and verbal communication skills
• Strong organizational and planning skills
• Certified trainer (preferable).
• Proficient in MS Office and Google Suite products
• At least 5 years of experience in Banking trainings
• Excellent people management skill
• Outspoken and great presentation skills.
• Comfortable to work in dynamic environment.
• Demonstrate ability to meet deadlines and achieve targets
• Excellent computer skills and IT knowledge in the latest programs for presentation and knowledge transferring.