VOC Monitoring And Evaluation Officer

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VOC Monitoring And Evaluation Officer

KBZ Bank

Kamaryut | Yangon

1 Post

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VOC Monitoring And Evaluation Officer

KBZ Bank, Kamaryut | Yangon

Apply Here

VOC Monitoring And Evaluation Officer

KBZ Bank

Apply Here

VOC Monitoring And Evaluation Officer

KBZ Bank

Myanmar - Yangon

Kamaryut | Yangon

1 Post

1 day(s) ago

Apply Here

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback.
Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
Monitor Daily ticket flow
Monitor the assigned VOC outlets dashboards (Suggestion Box, Blu J)
Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders
Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
Cleanse, transform, and validate data to prepare it for analysis.
Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
Identify opportunities to enhance customer service processes, products, or policies through data analysis.
Prepare and provide periodic reports (daily/monthly)
Other duties as assigned.

Open To

Male/Female

Job Requirements

Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
3-5+ years banking experience
Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
Prefer call center experience
Strong communication and presentation skills with good command of English in both written and spoken
Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
Ability to translate complex data sets into clear and concise findings, with strong attention to detail
Proficiency in PC applications in MS Office