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VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank
Kamaryut | Yangon
Verified This job has been verified by the company as a real job vacancy.
Today
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
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VOC Monitoring And Evaluation Officer
KBZ Bank, Kamaryut | Yangon
APPLY HERE

VOC Monitoring And Evaluation Officer

KBZ Bank
Yangon
APPLY HERE

VOC Monitoring And Evaluation Officer

(Customer Relation Officer)

KBZ Bank
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
Kamaryut | Yangon
Today
Verified This job has been verified by the company as a real job vacancy.
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
APPLY HERE

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • The VoC Officer is responsible for facilitating the 'closed-loop' process by working with internal stakeholders to action customer feedback.
  • Monitor and track customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Monitor Daily ticket flow
  • Monitor the assigned VOC outlets dashboards (Suggestion Box, Blu J)
  • Create detailed reports, visualizations, and presentations to effectively communicate findings to stakeholders
  • Collect and organize large sets of data from various sources, ensuring accuracy and completeness.
  • Cleanse, transform, and validate data to prepare it for analysis.
  • Perform quantitative and qualitative analysis to identify trends, patterns, and correlations.
  • Collaborate with cross-functional teams to define data requirements and deliver actionable insights.
  • Identify opportunities to enhance customer service processes, products, or policies through data analysis.
  • Prepare and provide periodic reports (daily/monthly)
  • Other duties as assigned.

Open To

Male/Female

Job Requirements

  • Bachelor's degree in a quantitative field such as Mathematics, Statistics, Economics, or Computer Science.
  • Proven experience in data analysis, with strong knowledge of statistical concepts and methodologies.
  • 3-5+ years banking experience
  • Familiarity with data visualization tools such as Tableau, Power BI, or Excel.
  • Prefer call center experience
  • Strong communication and presentation skills with good command of English in both written and spoken
  • Positive thinking, strong initiative, result-oriented and willing to embrace challenges;
  • Ability to translate complex data sets into clear and concise findings, with strong attention to detail
  • Proficiency in PC applications in MS Office

What We Can Offer

Benefits

Quarterly Bonus
Ferry (YGN area)
Uniform
Health Care Support

Highlights

International Standard
Leading Bank in Myanmar

Career Opportunities

Possibility for job training
Learn new skills and techniques
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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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