70 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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MARGA LANDMARK DEVELOPMENT CO.,LTD
Yangon.
Benefits: Rewards for overperformances
Highlights:International Standards
Career Opportunities: Learn new skills on the job
Need to participate in a 24x7x365 shift routine operations Manage and maintain the Network Management System (NMS). Provisioning (IP assignment, firs...
A.P.MOLLER - MAERSK GROUP
Benefits: + Competitive Salary + Attractive Bonus Scheme + Employee care program
Highlights:+ Fun Working Environment + Highly Engaged Team + Supportive Workplace Culture + Be a part of the world largest container logistics company
Career Opportunities: + Internal career opportunity within Maersk Group + Strong Learning Culture + Excellent Career and Personal Development Plan
Maersk Myanmar is seeking above position for our department of Customer Experience (Execution team). In this role, candidates will be in charge as key...
KBZ Bank
Mandalay
Benefits: Quarterly Bonus
Highlights:Leading Bank In Myanmar
Career Opportunities: Learn new skills and techniques
We are going to hire for that position in Yangon, Mandalay, Taungyi, Naypyitaw, Bago Division. The role holder is mainly handle for the customer servi...
Yangon
Highlights:Leading Bank in Myanmar
For that position we are going to hire in Yangon, Mandalay, Naypyitaw, Taungyi and Bago Division. The role holder is mainly responsible for KBZPay'...
Leading Bank
Benefits: Reward over performance
Highlights:International Standard
Career Opportunities: Managemeent Potential
The role holder is responsible for handling all inbound calls, and prescription requests and validations. They are to support tickets for all inbound ...
BRAND's Suntory
Benefits: Ferry provided
Highlights:An awesome company
Career Opportunities: Possbility for job training
Focus on customer experience and showcase good product knowledge to encourage repeat orders to help building long term customer base Handle Inbound, o...
Benefits: Rewards for over performance
Highlights:You can make a difference
The role holder is responsible for training and development of Virtual Teller and Agent Banker in the areas of existing and new banking products, prod...
Benefits: International Standard
Career Opportunities: Management Potential
Complete client service handling - as the first and single point of contact for any client concerns, queries or complaints; Client account and portfol...
Excellent Fortune Development Group
Benefits: -Rewards for over performance
Highlights:-Make a difference
Career Opportunities: -Management Potential
Deliver brand promise at all times and provide consistent levels of service to customers Monitor service performance and adherence to agreed-upon serv...
Good Number One
Benefits: as per performance
Highlights:Join a winning team
Career Opportunities: Opportunities for promotion
Recruitment for company Daily HR Operation ( attendance, Leave record, OT) SSB , income tax payment EC Contract Preparing Daily Administration Process...
To support Payroll related software To implement new products and features in the system as per the direction of the value centre. To manage the proje...
The role is responsible for overall contact center including day to day operation, delivery of training and quality assurance. The role holder will as...
INHOUSE Industry Co., Ltd.
Benefits: 1. provided uniform
Support to Showroom Manager and sales team with department operation Process paper work, documentation and quotation preparation Handling and commun...
The role of the position holder will be lead team member, provide bank officer, support for the Bank’s financing activities with a focus on the ...
MGL Express by Magnate Group Logistics
Mon State
Benefits: Salary + Bonus and depending on company's policy
Highlights:Join an experience team
Career Opportunities: Training provided learn new skills in the job
-Must be able to handling customer complains -Maintaining a positive, empathetic and professional attitude toward customers at all times. -Ensure cust...
Seafood City Hot Pot
Benefits: - Bonus - Meal or Travel allowance - Overtime payments - Rewards for over performance
Highlights:- Fun Working environment - International Standards - Join Success Teams
Career Opportunities: - Training provided - Learn new Skills on the job - Promotion opportunities - Management potential
1. Maintain high customer service and build long-term relationships with our Customer. 2. Contact with customer and ensure customer needs are met effe...
This role holder will handle the SME Portfolio & analyse the SME PL & NPL loan accounts. He will handle the maximum amount 1 Billion of OD, SM...
Highlights:Leading bank in Myanmar
This role holder will perform credit and collections for customer accounts and to assist supervisor in proactively managing portfolio which has defaul...
Yangon American International School
Benefits: - Salary and Commission - Free English course - Saturday and Sunday Off
Highlights:- International working environment - Fun working environment
Career Opportunities: - Promotion opportunities - Learn new skills on the job
Background The Yangon American International School is the first international school of London-listed Myanmar Strategic Holdings (MSH). Our newly re...
Recommending and explaining banking services and products to clients based on their needs. Presenting and cross-selling banking services and products ...
The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complai...
Benefits: Rewards over performance. Join an experienced team. International Standards.
The role is responsible for overall Virtual Sales & Customer Engagement for Bank and Pay customers including day to day operation, delivery of tra...
Eager Communications Group Co.,Ltd
Benefits: - Meal Allowance - Ferry Provided
Highlights:- Make a difference
Career Opportunities: - Traning Provided - Promotion Opportunities
- Assist Client Account Manager in preparing Invoices - Report to Financial Controller (FC) and handle to get the approval from FC - Assist in submiss...
Benefits: Bonus + Uniform
The role holder is responsible to participate all the issuing credit cards and pin, packing and prepared for the delivery to send the branches in time...
A Bank
Benefits: - Uniform - Transportation - Staff loan
Highlights:-Working with growing team
Career Opportunities: -Training
Responsibilities • Drive interest income and other fees for the bank by building and managing relationship corporate clients, individuals and id...
Benefits: Rewards over performance. International Standards
The role holder is responsible in selling products and solutions that are geared towards client needs in order to differentiate Smart International Co...
Focus Star Co.,Ltd
Benefits: Uniform Ferry
• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling and disciplining managers; commu...
Benefits: Rewards over performance International Standards Join an experienced team
Job Purpose The role is responsible for overall performance of NPS Service including day to day operation, delivery, and improvement of score by resol...
The role holder is responsible for the smooth execution of routine international account transfer outward remittance (Non-Trade) transactions for bank...