MMR
Myanmar
104 Customer Service, Support Jobs Found
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Customer support is a vital part of any business in Myanmar, regardless of the size and location of a company or organisation. The function of customer support is to be the first point of contact for a prospective or existing customer who has a query, problem or complaint. Whether it be through a call centre or in person, it is the role of customer support to meet the customers needs. Customer support, in essence is a part of sales and development as the attraction, and retention of the customer is vital to establishing and maintaining loyalty, and much of this is influenced by customer service support when they are contacted. One element contributing to the importance of customer service support is the increasing competition across all sectors for their market share: people now have the freedom to “shop around”, for both products and services, and this is on a large scale. Another element contributing is the increasing use of digital media and people’s utilisation of it to air grievances regarding products and services. Take for example a bank customer receives their new card with no pin, and calls the customer service line, they are on hold for 15 minutes before finally being attended to. They then express their concerns, but are not supplied with a satisfactory answer. If the customer service support lets the customer hang up (with out escalating the issue to a supervisor) then it is possible that firstly the customer will take their business to a competitor, and secondly tell people about it, meaning that others are deterred from the product and the sales of the company are affected. That is why customer service support workers need to be personable, well presented (especially when working in a face-to face capacity), patient (so they can understand the customers needs) and knowledgeable of their product in order to resolve issues. An excellent command of the English language is also incredibly useful (but there are many English teachers around).
Customer service support is another area in very high demand in Myanmar, considering all of the products and companies entering the market. It is also a role (like administration) that does not necessarily require formal education at an extra level, and can be seen as a stepping stone to other careers. An added bonus is that it can also be a very flexible role, meaning that study can be undertaken simultaneously. One career advancement option is to take up a position in the area relevant to your study. For example, if one is studying accounting and finance, working in customer service support can open doors and provide exposure to the business functions of that company, and the possibly of moving into a different department is possible. Another option for career advancement in customer service support is to move into a sales and development role as much product knowledge is acquired whilst working in the role. In either case, the exposure provided to other areas of the company and the products is invaluable.
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KBZ Bank
Yangon.
Benefits: Quarterly Bonus Ferry (YGN area) Uniform Health Care Support
Highlights:nternational Standards Leading Bank in Myanmar
Career Opportunities: Possibility for job training
The Operations and Channel Support Manager is responsible for managing the daily operations of Bancassurance Department. The role requires daily hand...
Dai-ichi Life Insurance Myanmar Ltd.
Yangon
Benefits: Rewards for over performance
Highlights:Join an experienced team
Career Opportunities: Learn new skills on the job
This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operatio...
IMPACT Co., Ltd
Benefits: Bonus Incentive Phone Bill Attendance Bonus
Highlights:An awesome company
Career Opportunities: Training Provide Learn New skill on the Job Promotion Opportunties
• Delivery Way လမ်းကြောင်းများကို ကောင်းစွာရေးဆွဲနိုင်ပြီး ရန်ကုန်မြို့တွင်း ကျွမ်းကျင်စွာ သွားလာနိုင်သူဖြစ်ရမည်။ • Delivery Leader ရာထူးတွင...
GRAND GUARDIAN NIPPON LIFE INSURANCE
Mon State
Benefits: Fixed Salary + Sales Incentives
Highlights:. International Standard Organization . To protect and support the people of Myanmar by Life Insurance
Career Opportunities: Providing Special Training . Promotion System
Life Planning Officer - LPO (Mawlamyine) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive rel...
Mandalay
Career Opportunities: . Providing Special Training . Promotion System
Life Planning Officer - LPO (Kyaukse) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relati...
Taninthayi Division
Life Planning Officer - LPO (Myeik) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relation...
Bago Division
Life Planning Officer - LPO (Bago) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relations...
Life Planning Officer - LPO (Dawei) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relation...
Life Planning Officer - LPO (Taungoo) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relati...
Shan State
Life Planning Officer - LPO (Taunggyi) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relat...
Life Planning Officer - LPO (Mandalay) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relat...
Life Planning Officer - LPO (Yangon) Sell Life Insurance Products to Customers by doing proper Need Analysis. Establish and maintain positive relatio...
Benefits: Fixed Salary Staff Welfare
Highlights:• Sunrise Industry like Insurance in Myanmar • Opportunity to learn and grow in the Organization
Career Opportunities: • World Class Training and Handholding by Industry experts and best practices of Nippon life
Support for insurance procedures Support for after service for customer Various liaison operations between HQ and Sales Branch LPO salary calculation ...
Myanmar Fiber Optic Communication Network Co., Ltd
Benefits: * Phone bill allowance * Ferry provided * Health Insurance * Social security Funds
Highlights:Expected salary for talented employee High standard working environment Work with overseas colleagues
Career Opportunities: Annual award according to your performance Chance to get new challenge at different departments
Responsible for handling customer lines communication work, computer room dynamic ring equipment and other business report failure tracking according ...
Yoma Bank
Benefits: • Ferry Provided • Mobile Phone Allowance • Life Insurance • Limited Medical Cover
Highlights:• Empowered Working Environment • Diverse Team
Career Opportunities: • Learning and Development Platform • Opportunities to Explore Multiple Career Paths
Job Duties & Responsibilities: Promote and expand transaction banking (TB) business by building, maintaining and enhancing business relationship w...
UMG Myanmar
Benefits: - 5 times Salary increment - Position Allowance - Ferry, Hostel - Pooling and Bonus - Travelling and Meal Allowance - Opportunity to be a Manage
Highlights:•Fun Working environment •Make a difference
Career Opportunities: •Training Provide •Learn new skills on the job •Promotion opportunities
- Attend management classes and make presentations. - Apply lecture and knowledges from class at work place during On Job Training. - Perform assigned...
Sae Paing Development Ltd
Benefits: - Ferry Provide - Uniform - Meal Allowance - Phone Bill Allowance
Highlights:- An awesome company - Join a winning team - You can make a difference
Career Opportunities: - Opportunities for promotion - Learn new skills and techniques
Resolve customer complaints phone and meetings. Train, motivate and lead after sales team to achieve set objectives and targets. Build and establish g...
ATOM
Benefits: Medical Insurance Coverage Bonus Entitlement Airtime Usage
VP, Head of Customer Journey Management Job Purpose Head of Customer Journey Management is responsible for leading a customer advocacy function and...
Benefits: - Airtime Usage - Medical insurance Coverage - Bonus Entitlement
Highlights:You can make a difference
Manager/Senior Manager, Voice of Customer (VoC) Job Purpose: Voice of the Customer (VoC) Manager/Senior Manager is responsible for collecting VoC, a...
Benefits: - Medical Insurance Coverage - Airtime Usage - Bonus Entitlement
Highlights:Join a winning team
Career Opportunities: Opportunities for promotion
Job Purpose Manager, Call Center Quality Assurance is responsible for focusing to improve Call Center service quality, establishing and communicating...
Benefits: - Bonus Entitlement - Medical Insurance Coverage - Airtime Usage
Senior Manager, Head of Value Management Desk Job Purpose Senior Manager, Value Management Desk Operation Management is responsible for managing V...
Hana Microfinance Ltd
Benefits: Rewards over performance
Career Opportunities: Learn new skills and techniques
Provide proper communication through telephone calls with the customers Manage large amount of inbound and especially outbound calls in timely manner ...
THIRI Clothing & Apparel Solutions
Benefits: Overtime Payments
Highlights:Join an experience team Make a difference
Career Opportunities: Learn new skills on Job Promotion Opportunities
အရောင်းဘောက်ချာဖွင့်ခြင်း၊ စာရင်းသွင်းခြင်း၊ ပစ္စည်းများအား စနစ်တကျထုတ်ပိုး၍ Delivery အပ်ရန်စီစဉ်ပေးနိုင်ရမည်။ အခြေခံစာရင်းသဘောတရားအား နားလည်၍ အရောင်း...
AGD Bank
Benefits: * Overtime payments * Bonus and incentive
Highlights:* Make a difference
Career Opportunities: * Promotion Opportunities * Training Provide
Provide a variety of services to customers, including helping them open new accounts, make deposits or withdrawals, and answer any questions they may ...
Snow Everest Co.,Ltd
Benefits: Annual increment, Bonus.
Highlights:International Standard, Join the experienced team.
Career Opportunities: Learn new skills on the job, Career development opportunities
Handles large amounts of incoming phone calls, interacts with the customers by addressing inquiries and resolving complaints, passes them to the en...
Myanma Apex Bank (MAB) Ltd
Benefits: -Uniform provided -Ferry provided -Overtime payment
Duties and Responsibilities Achieving monthly target Building & developing customer relationships Encouraging for cross selling (related product...
Young Investment Group
Benefits: 📌Partially Scholarship ကို PARAMI INTERNATIONAL UNIVERSITY မှ ပညာရေးဝန်ဆောင်မှုအနေနဲ့ပေးအပ်သွားမှာဖြစ်ပြီး အလုပ်အကိုင်ကိုတော့ Young Investment Group
✨ဘွဲ့မရသေးတဲ့လူငယ်များအတွက် အလုပ်အတွေ့အကြုံအသစ်တွေနဲ့ ပညာရပ်အသစ်တွေကို သင်ယူရင်း နိုင်ငံတကာအဆင်မီ(BBA)ဘွဲ့ ပညာသင်ဆုဖြင့်ရယူလိုသောလူငယ်များအတွက် "...
Mega Lifesciences Ltd
Benefits: - Yearly Bonus - Yearly Increment - Attractive Incentive - Related Allowance
Highlights:- A rapidly growing organization - An awesome company - Join a winning team - You can make a difference
Career Opportunities: - Opportunities for promotion - Possibility for job training - Learn new skills and together with the growth of company business,
To follow the Departmental SOP, Directive, Work Instruction, office procedures. To fulfill the needs of Departmental Objectives and perform as per Ac...
Pacific-AA Group
Highlights:Fun working environment
Answer all incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department, take phone message Provide...
Systematic Business Solution
Benefits: Year-end bonus Annual increment
Highlights:Opportunity to attend and learn the internal and external training providers by company at foreign and local facilities.
Career Opportunities: Opportunities to learn new skills and technology Promotion will be giving base on KPI.
• Deal with the customers via emails, over the phone, or face to face. • Respond to the problems of the customer promptl...