• Contribute to design, develop and implement distinctive and effective customer journey, and related activities • Responsible for managing customer experience related cases escalated from various stakeholders• Identify the needs and expectation of customers based on feedbacks from NPS, CSAT, VOC and Mystery Shopping campaigns• Responsible for measuring all initiatives implemented that impact customer experience and reporting the findings back to the relevant business unit.• Analyze relevant data to determine customer experience and use this information to identify improvements at all touch points• Ensure consistency of customer experience across all products, services, channels and touch points• Manage the creation and lifecycle of customer experience propositions for all customer segments.• Support product testing (soft-launch and friendly user testing) and service roll-outs to consumer segments• Perform research on the market and competitors to identify trends and opportunities in the customer experience and make recommendations for continuous improvement
• Bachelor’s Degree, preferably in Business or similar• 3 - 5 years of relevant experience in customer service management • Proficient in English language (spoken and written)
* Rewards over performance
* International Standards* Challenging Atmosphere
* Expand self-confidence on setting up new dept.* Knowledge on telecom operator field* wider networking
We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people. Our business is technology; which means we are constantly evolving. To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.