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Customer Experience Manager

Tumil Holdings Limited
| Yangon
Verified This job has been verified by the company as a real job vacancy.
25 Feb 2019
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Customer Experience Manager
Tumil Holdings Limited, | Yangon

Customer Experience Manager

Tumil Holdings Limited
Yangon

Customer Experience Manager

Tumil Holdings Limited
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
25 Feb 2019
Verified
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

• Contribute to design, develop and implement distinctive and effective customer journey, and related activities
• Responsible for managing customer experience related cases escalated from various stakeholders
• Identify the needs and expectation of customers based on feedbacks from NPS, CSAT, VOC and Mystery Shopping campaigns
• Responsible for measuring all initiatives implemented that impact customer experience and reporting the findings back to the relevant business unit.
• Analyze relevant data to determine customer experience and use this information to identify improvements at all touch points
• Ensure consistency of customer experience across all products, services, channels and touch points
• Manage the creation and lifecycle of customer experience propositions for all customer segments.
• Support product testing (soft-launch and friendly user testing) and service roll-outs to consumer segments
• Perform research on the market and competitors to identify trends and opportunities in the customer experience and make recommendations for continuous improvement

Open To

Repatriate
Male/Female

Job Requirements

• Bachelor’s Degree, preferably in Business or similar
• 3 - 5 years of relevant experience in customer service management
• Proficient in English language (spoken and written)

What We Can Offer

Benefits

* Rewards over performance

Highlights

* International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

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