Must be a self-starter, alert, energetic, responsible and flexible
Committed to delivering high levels of customer service
Responds courteously and efficiently to queries and problems from guests and system users
Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems, CCTV and other software vendors
Ability to troubleshoot hardware and software problems
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, CCTV, email accounts, and also support for the underlying server/desktop infrastructure
Should be capable of doing Root Cause Analysis on a problem
Must know the Network fundamentals, general network setup and device configuration
Good knowledge of server hardware, Disk storage technology, I/O devices
Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios)
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications
Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software
Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives
Prepare Policy & Procedures for the IT Department and for the user department
Managing Disaster Recovery Process and ensuring regular daily backup is taken
Anti virus setup and day to day support
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment
Maintains a system error / progress log book and deals with reported problems
Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures (SOP)
Monitors and maintains proper inventory of hardware and software license
Aware of IT Security Policies and ensures implementation through regular staff training. 22. Keep updated with latest hotel technology and security risks on a regular basis

A degree Degree holder in IT
Diploma and Certificates in IT
Minimum 5-7 years of Group IT Experience, Hotel IT Experience preferred
Able to perform other IT or Systems related task assigned by the management
Excellent communication and listening skills
Ability to work under pressure
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills
Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills
Must be flexible in working hours, including weekends, evenings and holidays.