1. Processes reservations from all sales distribution channels by mail and telephone.
2. Sound knowledge the type of rooms available as well as their location and layout.
3. Be informative about the selling status, rates, and benefits of all packages& rate plans.
4. Knows/process payment policy of the hotel and how to code each reservation.
5. Creates and maintains reservation records by using efficient and organized filing methods to make sure that files are kept up to date.
6. Prepares letters of confirmation to all reservation.
7. Communicates reservation information to the front desk and operation team.
8. Processes cancellations and modifications and promptly relays this information to the front desk to ensure smooth operation.
9. Understands the hotel's policy on guaranteed reservations and no-shows.
10. Tracks future room availability on the basis of daily reservation.
11. Helps develop room revenue and occupancy forecasts.
12. Handles daily correspondence. Monitor inquires for sales managers and makes reservations as needed.
13. Making arrangements for guests special requests, airport transfer, etc.
14. Open and close room allotments as and when required of hotel across all online channels.
15. Handle allotment &rate updates on the hotel’s property management system.
16. Other duties as assigned by the management.

• Any degree holder.
• Good command of English.
• Previous hotel-related experience desired.
• Well-versed in Microsoft office suite, internet, social media, online hotel booking websites, etc.